Training Specialist

Training Specialist – Santa Ana, Costa Rica

Do you want to help train specialist teams that play a key role in tackling money laundering and other financial crimes? Are you enthused by working collaboratively at international level and across all levels of seniority? Then join Western Union as a Training Specialist.

Western Union powers your pursuit.

You’ll work closely with experts within the business to create, develop and update training materials on various compliance topics. You’ll gather feedback which will then be used as the starting point for identifying opportunities for us to improve the training that is being provided. In your role, you will lead training related projects and internal committee meetings and will be asked to present directly to the upper management team from time to time with a focus on the following:

Role Responsibilities

• Facilitate planning and delivery of new hire training, up-skilling, cross-skilling, and refresher training through different methodologies across various communication channels.
• Provide training support for projects and initiatives. This includes attending project calls, participating in demos, providing training recommendations,
• Responsible for organizing and delivering training programs, schedules and related materials to ensure training sessions meet business requirements.
• The position works closely with subject matter experts to create, develop and update training materials and curricula as needed to ensure consistent, quality training deliverables.
• Gathers and consolidates feedback on training programs to identify opportunities for improvement.
• Create and maintain clear, accurate, and user-friendly documentation (policies, procedures, job aids, manuals).
• Ensure documentation complies with organizational standards and regulatory requirements.
• Regularly review and update materials to reflect process changes.

Role Requirements

• Knowledge in transaction monitoring and typology related understanding is a must.
• 1-2 years of experience in Compliance required.
• English proficiency
• Intermediate/advanced system skills including MS Excel, Word, PowerPoint, and Forms.
• Attention to detail and highly effective planning, organizational, analytical, and problem-solving skills
• Ability to work independently, demonstrates initiative, and exercise judgment in fast paced and changing environment
• Experience with facilitating adult learning methodologies, learning evaluation models, and Classroom Management.
• Great interpersonal skills in dealing with a diverse population.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

01-30-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.