Training & Quality Specialist, Contracting & Compensation (12-month contract)

Career Opportunity

Role Title

Training & Quality Specialist, Contracting & Compensation (12-month contract)

Purpose of role

Reporting to Manager, Contracting, the Training & Quality Specialist, Contracting and Compensation consults and partners with the business teams to deliver and manage effective learning solutions and quality assurance. This role primarily provides support to various business areas across Insurance Operations such as Contracting, Compensation and more, with a focus on:

- Managing curriculum for administrative, system and business processes which includes creating, maintaining content, and updating knowledge base platforms
- Providing support through innovative learning strategies to maintain and deliver training programs for new hires and cross-training initiatives
- Conducting quality assurance to ensure trainees and existing staff are skilled and capable of performing necessary functions for each task and/or role in alignment with objectives, using a variety of audit and tracking tools and reporting measures

Job Description

Key Responsibilities

• Support leaders, subject matter experts, seniors and departments with the planning and delivery of department specific learning activities
• Plan and facilitate training to align with frequently changing business requirements with respect to hiring, schedules, and technology changes and upgrades
• Determine the best solution to meet frequently changing training and development needs based on cost, flexibility, effectiveness, Insurance Operations culture, and technology capabilities
• Take the lead on training initiatives for the stakeholder group by adjusting training plans and schedules, developing, designing, and delivering training content (this includes job aids, videos, gamification, communications, and scripting)
• Liaise with business and project leaders to ensure timely and consistent delivery of training material
• Utilize various training methods including eLearning, instructor-led, tutorial etc.  A focus will be made on the development of content to improve the virtual training experience, including development of interactive eLearning modules/learner-directed training and gamification to ensure the learning process drives engagement
• Continuous maintenance and improvement of all training content and materials on the knowledge portal (PROsite)
• Create and maintain process documentation on the knowledge portal (PROsite) and effectively communicate regarding updates, changes, and relevant information using effective communication tools  
• Ensure training material is available and accessible to the target audience from a specific repository (Internal Knowledge Base, PROsite, and/or LMS system)
• Partner with organizational leaders to recommend next steps for trainees: advancement, additional training opportunities, areas of concern, likelihood of success, etc.
• Evaluate the effectiveness of training through collection of feedback and analysis of other metrics (including Quality Review results & trending) to continuously improve training content, delivery and effectiveness. This includes the development and implementation of training measurement tools to assess training outcomes and on-going training needs
• Model a coach-approach in interactions with leaders and employees and promote skill development in this area
• Identify, recommend and help implement process improvements 

Key Qualifications

• University degree/college diploma or equivalent work experience: 2-3 years of financial services experience (life insurance is a preference), with focus on business processes, learning and communications
• Certification in adult education or a commitment to obtain certification is an asset
• Knowledge of current learning and development methodologies 
• Experience designing and delivering training (virtual and physically in-class) including development of e-learning and web-based material; prior hands-on experience creating content with Articulate 360, Vyond, and other tools is an asset
• Experience in the processing of Foresters Financial Insurance Operations business is an asset
• Experience managing and maintaining organizational learning programs
• Experience maintaining and creating process documentation and ensuring that information is communicated to necessary parties using a variety of methods
• Proven ability to drive and implement change
• Proven ability to build relationships across various functions and levels of an organization and effectively manage stakeholders
• Strong coaching skills with the ability to provide both negative and positive feedback in a constructive, professional manner
• Superior organizational and project management skills, including the ability to multi-task between numerous projects within a fast-paced environment
• Excellent written and verbal communication skills
• Results-oriented team player, with a demonstrated ability to apply good judgment and make recommendations
• Strong analytical and problem-solving skills 
• Demonstrated commitment to ongoing professional development 
• Flexible with the ability to adapt to changing demands and pressures 
• Strong negotiation and influencing skills and the ability to interact in a positive and collaborative manner for training purposes
• Ability to use Microsoft office products (e.g. Word, Excel, PowerPoint, Forms, Stream, SharePoint, Teams etc.)

#LI-Hybrid

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.