TPS Community Head

05/07/2026

Address:

6023 Silver Drive

Commercial Sales & Service

Step into an award-winning leadership role at the heart of one of BMO’s fastest growing innovative business units. BMO’s Treasury & Payment Solutions (TPS) team – a North American leader in commercial payments and cash management – is driving tremendous growth and innovation, achieving double-digit revenue and income increases in recent years. In 2025 alone, our TPS team earned six major industry awards for innovation and customer experience excellence, reflecting BMO’s status as an industry-recognized leader in digital banking and client service. This is a leadership role within North American Client Services and Implementation which is a team responsible for onboarding , implementation and service management of Treasury and Payment products and services for Business Banking, Commercial, and Capital Markets clients in the United States and Canada. As a Community Head, you will be

is responsible for effective management of onboarding and service processes.  The incumbent will lead a team of professionals that manage implementations and client servicing  for business, commercial and corporate customers throughout North America.  This involves end-to-end management of the resources, functions and third parties involved in client solution delivery.  The incumbent is also responsible for implementation support, control processes and an effective framework of policies and procedures for the group

This role encompasses effective partnership with multiple stakeholders in order to deliver an optimal customer experience.  Leader of this team is responsible for continuously improving processes based on evolving needs of clients as well as to accommodate product, competitive, and regulatory changes.

• Participates on client calls as required.
• Addresses customer services issues according to established guidelines, escalating as required.
• Develops solutions for customer issues by engaging multiple internal stakeholders as required.
• Acts as a subject matter expert on relevant regulations and policies.
• Develops strategies to enhance the overall client experience, optimize operational performance, and increase customer satisfaction.
• Oversees the management of audits and ensures adherence to regulatory requirements maintaining a strong control environment.
• Leads the management teams and works closely with executive leaders from different departments to ensure client service goals are embedded in all strategic initiatives.
• Manages multiple complex processes or programs; establishes budgets based on department needs and strategy.
• Leads the organization in adapting to evolving market conditions, ensuring the client service function remains responsive and competitive.
• Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively.
• Responds to and facilitates the resolution of client service requests.
• Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction.
• Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Leads and executes business development plans so that business goals are achieved or exceeded.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO. 
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

• 9+ years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred.
• Bachelor’s degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.

Advanced level of proficiency:

• Change Management
• Project Management
• Problem-Solving
• Detail-Oriented
• People Management
• Stakeholder Management
• Strategic Thinking

Expert level of proficiency:

• Product Knowledge
• Regulatory Compliance
• Data Analysis Reporting
• Document Management

$110,500.00 - $192,500.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.