The Tours Supervisor oversees daily tour operations at The Star, ensuring guests receive an engaging, informative, and high-quality experience while visiting the Dallas Cowboys World Headquarters. This role supervises tour guides/ambassadors, coordinates tour schedules, ensures safety and service standards, and supports operational efficiency for public and group tours. Will report directly to the Tours Manager.
Company Overview:
Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Lead and support Tour Ambassadors or Tour Guides.
Assist with hiring, onboarding, and training team members.
Monitor employee performance and provide coaching.
Ensure tours start on time and follow the approved route.
Coordinate schedules, staffing levels, and tour capacity.
Monitor tour flow and guest movement throughout the facility.
Ensure guests receive exceptional hospitality and service.
Resolve guest concerns or complaints during tours.
Maintain a welcoming and professional environment.
Ensure guest safety during tours and while moving through the facility.
Enforce operational policies and venue guidelines.
Assist with reporting, scheduling, and communication with leadership.
Help coordinate group tours, VIP tours, and special events.
Ensure tour materials and equipment are prepared and maintained.
Bachelor’s degree preferred (hospitality, sports management, tourism, or related field).
2–4 years of experience in hospitality, tourism, attractions, or guest services.
Previous supervisory or leadership experience preferred.
Strong communication and public speaking skills.
Ability to work evenings, weekends, and event days
Leadership and team management
Customer service excellence
Public speaking/storytelling
Organization and scheduling
Problem-solving and conflict resolution