Job Title: TOPS Community Manager Specialist
Department: Shared Services – Learning & Performance
Reports To: TOPS Program Manager
FLSA Status: Exempt
Location: Remote
Job Overview:
The TOPS Community Manager Specialist is a floating leadership role within Asset Living’s
internal talent agency (TOPS). This position provides short-term on-site operational
leadership to communities experiencing staffing transitions, vacancies, new acquisitions,
performance needs, or stabilization efforts.
The role mirrors all responsibilities of a standard Community Manager while providing
rapid-deployment support, stabilizing site operations, and ensuring compliance with
Asset’s policies, procedures, and service standards. The TOPS Community Manager
Specialist must be highly adaptable, capable of quickly assessing operational gaps, and
skilled in stepping into leadership roles with little transition time.
Assignments vary and may include multifamily, affordable, BTR, active adult, or student
housing environments.
Responsibilities:
Operational Leadership & Site Oversight
• Oversee daily operations of assigned communities in alignment with Asset Living
Community Manager expectations
• Ensure compliance with company policies, safety practices, fair housing, and
operational standards.
• Conduct daily property walks, risk assessments, and quality checks.
• Lead the emergency response process for the community while on assignment.
Personnel Management
• Provide short-term supervision, coaching, and direction to on-site staff; ensure
operational continuity.
• Support hiring, onboarding, and training needs as requested by Regional leadership.
• Promote teamwork, stability, and performance during temporary leadership
transitions.
Financial & Administrative Management
• Ensure timely rent collection, deposit reconciliation, invoice processing, and
accurate financial reporting
• Support or create budgets/forecasts as assigned; identify trends and recommend
corrective actions.
• Review and approve resident files, leases, renewals, and required documentation.
Strategic Leasing Management
• Ensure leasing and marketing strategies are executed effectively—closure rates,
follow-up, documentation, and reporting
• Assist with resident satisfaction initiatives, retention efforts, and event execution.
• Support leasing teams in achieving occupancy goals and stabilizing performance.
Maintenance & Risk Management
• Monitor service request turnaround times; ensure resident expectations are met.
• Ensure property appearance standards are maintained through inspections and
timely repair oversight.
• Coordinate with maintenance, contractors, and vendors to ensure work is
completed safely and efficiently.
Assignment Readiness & Adaptability
• Rapidly assess operational strengths, gaps, and priorities at each assignment to
ensure smooth continuity.
• Provide high-confidence leadership during transitions such as turnovers, manager
vacancies, or property onboarding.
• Serve as an Asset Living culture ambassador, modeling best practices and
reinforcing departmental standards.
Qualifications:
• High school diploma required; bachelor’s degree preferred (matching Community
Manager JD)
• 3-4 years previous leasing or property management experience with 1-2 year Asset
Living experience preferred.
• CAM or ARM certification preferred.
• Ability to learn and execute all on-site software functions.
• Knowledge of Fair Housing and OSHA requirements.
• Travel Requirements:
o Frequent travel required; role may rotate between properties weekly or
monthly.
o Reliable transportation required