Toll Systems Manager

About us:

In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

The Toll Systems Manager will be a self-driven, technically savvy individual with the ability to build and lead effective and capable teams. The Toll Systems Manager is responsible for roadway technology systems from design through operation and maintenance on the tolling project in accordance with all requirements outlined in the Comprehensive Agreement (CA). They will participate in managing and directing contractors to meet these requirements while ensuring the project is implemented on schedule, within budget, and with an optimal design. The scope of the field systems for this role includes the Toll Collection System, Intelligent Transportation System, and Network Communications System. 

Essential Duties and Responsibilities:

Responsible for design, operation and maintenance of field systems (Toll Collection System, Intelligent Transportation System, and Network Communications System) with all related roadway design components according to CA requirements. Manage the different contractors in the monitoring, development, and operations of all roadside systems and applications. Coordinate and collaborate with Toll Operations to manage the integration with the back-end Tolling Systems with roadside components, ensuring their logical, functional and technical alignment. Review, evaluate and approve all documentation (including requirements, functional designs, use cases, and test plans, etc.) to ensure compliance with all requirements and identify operational improvements and contractual non-compliance items Review, evaluate and approve all test cases and test results to ensure compliance with all operational, technical, performance and CA requirements, participating in Factory Testing, Integration Testing, User Acceptance Testing, Performance Testing, and any other defined testing Prepare and present reports on project progress and milestones, project risks and outstanding project tasks to empower senior management in decision making and risk management Identify the need for, develop, evaluate, and negotiate change requests to optimize the efficiency and costs of the overall project Assist in maintaining field systems by preparing, implementing and ensuring the correct execution of the Operation and Maintenance plan and all necessary procedures to ensure all operational requirements (including performance and CA requirements) are adequately met on an ongoing basis Manage the personnel assigned to operations and maintenance of toll systems (i.e. Field System Analysts). This includes resource management including assigning and tracking work activities and schedules, and delegating tasks Ensure all assigned personnel have received all required training to carry out their responsibilities, including health and safety training and updates Assist the Field Systems manager in creating procedures and technical documentation for managing roadside equipment. Perform a cost-benefit analysis of alternatives for the operation and maintenance of the field systems.  Assist the Field Systems Manager with the procurement of the services outside of the scope of those provided by the field technicians Available on-call as needed to coordinate the repair of field systems and communications failures according to the CA requirements Monitor the performance of the field systems for compliance with performance requirements, the CA, and operational procedures, and coordinate with providers and/or internal resources for preventative and/or corrective measures to meet requirements. Prepare and present reports relating to field systems operations and maintenance as required by internal departments and VDOT. Performs other job-related duties as assigned.

Qualifications: (Knowledge Skills & Abilities):

Education & Experience:

• Master’s degree in IT, Computer Science, Electrical Engineering, Industrial Engineering or a related field, the degree may be substituted by experience above the stated requirements

• 5+ years of relevant prior technology implementation or management experience

• Experience with hands-on implementation of telecommunications or other technological systems preferred but not required.

• Project management experience with coordination of teams or field crews in a technology environment preferred

Professional Qualities:

• Effectively oversee, manage and delegate a team of approx. 1-5 analysts

• Effectively manage tasks, deadlines, and individuals through vendor contracts

• Ability to interact with colleagues in a self-managed team structure

• Must be able to multitask, problem solve and implement innovative processes within a fast-paced environment

Computer Skills:

• Strong knowledge of IT network communications and systems

• Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and PowerPoint and other PC based programs