Department: Department of Commerce
Location(s): Alexandria, Virginia
Salary Range: $70623 - $111087 Per Year
Job Summary: This position serves as a Trademark Information Specialist within the Trademark Assistance Center, providing customer support and analytical services related to trademark processes and systems. The incumbent responds to inquiries, analyzes customer data, identifies trends and systemic issues, and provides technical guidance on trademark procedures to support operational improvements and effective customer service.
Major Duties:
Qualifications: You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Administrative and Management Positions. Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. GS-09 For this position, the next lower grade level is a GS-07. Specialized experience for this position includes: Experience assisting in the identification of procedural issues. Experience assisting in the resolution of customer problems, correspondence, etc. using Microsoft Office Word and Excel. Experience providing customer service in a call center infrastructure advising and assisting the general public with general or routine questions. GS-11 For this position, the next lower grade level is a GS-09. Specialized experience for this position includes: Experience implementing contact center standards practices, including automated, telephony, customer information captures tools, and/or customer relationship management systems. Experience providing administrative and technical guidance to external customers utilizing state of the art call center computer-telephony systems. Experience applying analytical and evaluative methods and techniques to identify, research, and resolve difficult issues and problems. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 2 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. This vacancy is also being announced under the USPTO's Merit Promotion procedures for status applicants under Job Announcement Number TMCO-DCTP-26-12887678-MP. Please review that announcement to determine if you are eligible for consideration under that announcement.
Application Deadline: 2026-03-04