The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
We are looking for an experienced customer service oriented Ticket Office Representative for the MassMutual Center. In this role, you will perform a variety of duties including ticket sales in person and over the phone to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.
THE STARTING RATE: $15.45 per hour
THE DAY-TO-DAY:
Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
Perform ticket verification prior to entry into exhibit and events
Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
Resolve guest complaints within the scope of authority
Utilize and balance a cash drawer and ticket sales with various tender types
Interpret and operate numerous computer and ticketing systems with accuracy
Answer multi-line telephones using proper etiquette
THE IDEAL CANDIDATE:
6+ Months of prior relevant customer service and cash handling is preferred
Ticketing experience is preferred
Willing to work ON CALL as scheduling is based on scheduled events held. Must be able flexible to work various shifts including days, nights, weekends and holidays
Bilingual in English/Spanish, American Sign Language, or English/Russian is plus
THE PERKS & BENEFITS:
Free meals in our employee dining room.
Free parking on and off shift.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11975
Pay Rate
The rate for this role is:
$15.45Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!