Technology Specialist

The Technology Specialist will be responsible for providing end-user support for Atwell employees across the country. In this role, an employee will be expected to develop and demonstrate proficiency in regard to the essential functions of the job found below.

Job Description

• Respond to requests for technical assistance in person, phone & electronically.
• Troubleshoot all technical-related user issues, including hardware, software, and account issues.
• Install various software applications as needed and approved.
• Communicate technical information to both technical and non-technical personnel.
• Follow all company support procedures.
• Log all support-related tasks in company support system.
• Set up and deploy workstations, servers, networks, and printers.
• Help manage and deploy company cell phones, iPads, and other mobile devices.
• Manage inventory for workstations, laptops, and other IT assets in the company tracking system.
• Provide support for all Autodesk applications.
• Install and support all company standard software.
• Stay current with system information, changes, and updates.
• Must have the ability to take initiative and solve problems with limited direction.
• Ability to lead projects and teams as assigned and directed.
• Must have extreme attention to detail.
• Excellent customer service skills.
• Good communication skills, both written and oral.

Qualifications

Bachelor's Degree in an IT -Related Field, preferred

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

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