Position Title
Technology Engineer
Location
Troy, MI 48098
Job Summary
The Technology Engineer is a hands-on technical resource responsible for various backend compute environments including virtualization, operating systems, NAS, backup, certificate management, end-user compute devices, or automation framework. This working technical resources coordinates with cross-functional partners to ensures full lifecycle, compliance, and disaster recovery readiness. This role also owns system documentation, standards, procedures and alignment with FFIEC regulatory guidance. This role works closely with cross-functional teams to ensure infrastructure reliability, audit readiness, and compliance.
Job Responsibilities:
JOB RESPONSIBILITIES
Manage Systems, configurations, and system stability:
- Technical engineer overseeing backend system administration for hypervisors, NAS, Microsoft systems, certificate management, databases, and Linux operating systems.
- Set patching and upgrade schedules for the team, ensuring all systems remain current and out of EOL status.
- Approve and review Ansible automation workflows, backup/restore processes (Commvault, RMAN), and configuration baselines.
- Provide final oversight on high-risk platform upgrades and migrations.
Compliance and audit:
- Own overall compliance posture for backend systems, ensuring full adherence to FFIEC guidelines, audit requirements, and IT risk management policies.
- Coordinate with internal audit, risk, and compliance teams to deliver accurate evidence and remediation plans.
- Drive continuous improvement of compliance processes to reduce audit findings and enhance security posture.
Daily requests, new builds, cross-team collaboration:
- Ensures workload metrics for operational requests, system builds, migrations, and decommissions are met.
- Act as escalation point for major incidents and coordinate with leadership during crisis events.
- Delivers and collaborates with architecture, application, and infrastructure teams to ensure technology decisions align with enterprise goals.
- Champion disaster recovery planning, test execution, and after-action review improvements.
Documentation and Reporting:
- Ensure all backend system documentation is accurate, current, and meets audit standards.
- Review and approve daily/weekly/monthly operational and compliance reports before submission to leadership.
- Promote documentation as a core operational discipline across the team, setting expectations and accountability for quality.
- Report team performance metrics and operational health to IT leadership.
Business and Technology Alignment:
- Ensure we are aligning IT solutions with the needs of the business
ADDITIONAL ACCOUNTABILITIES
- Performs special projects, and additional duties and responsibilities as required.
- Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
Required Qualifications:
- Minimum experience required: 4+ Years managing large scale technology programs or in a technology engineering capacity
- Proficient with Microsoft and Linux operating systems.
- Proficient with certificate management
- Strong understanding of load balancing, networking concepts
- Strong experience with hypervisors, NAS management, and enterprise backup solutions.
- Working knowledge of Disaster Recovery execution.
- Familiarity with Ansible and infrastructure automation workflows.
- Demonstrated understanding of system lifecycle, patching, and EOL remediation.
- Awareness of FFIEC, SOX, HIPAA, NIST or similar compliance frameworks.
- Strong documentation and cross-functional communication skills.
Preferred Qualifications:
Technical certifications such as:
- VMware Certified Professional – Data Center Virtualization (VCP-DCV)
- Microsoft Certified Professional - Windows Server Hybrid Administrator Associate
- Red Hat Certified System Administrator (RHCSA)
- CompTIA Server+
- NetApp Certified Data Administrator (NCDA)
- Oracle Database Administrator (OCA)
- Commvault Certified Professional
- VMware Certified Professional – Network Virtualization (VCP-NV)
- Ansible Automation Platform Certified Administrator
- Certified Information Systems Auditor (CISA)
Job Competencies:
- Experience in and responsivity for hypervisors, Microsoft/Linux systems, NAS, and backup infrastructure.
- Oversee patching, upgrades, and system lifecycle compliance to prevent EOL exposure across platforms.
- Architect and enforce backup strategies using Commvault and RMAN; lead DR exercises and business continuity testing.
- Provide technical leadership in Ansible usage for automation, deployment, and consistency.
- Ensure audit readiness and documentation quality in alignment with FFIEC and internal compliance policies.
- Manage NAS resources including structure, retention, permissions, replication, and capacity.
- Act as escalation point for OS, virtualization, and backup failures or performance degradation.
- Serve as liaison between infrastructure, application, and security teams for shared projects and incident resolution.
- Delegate project work, set priorities, and track execution while contributing technically.
- Coordinate system support for database infrastructure and ensure platform-level availability for SQL and Oracle.
- Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
- Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
- Occasional travel for team collaboration, datacenter and colocation work
Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.
Flagstar is an Equal Opportunity Employer
Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank