Company Overview:
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.
If you're looking to make an impact and grow with a team that values you, come join us!
Job Description
Position Overview:
We’re looking for a highly professional, highly motivated Technical Writer to help bring our technology and products to life. You’ll play an integral role in employee learning and on-the-job performance by delivering timely and impactful process documentation. You’ll help us maintain the company’s knowledge base systems. You’ll also assist with delivery of regular product updates to a variety of audiences across the company. As a member of the Care Change Management and Optimization team, you will play a key role in helping us get our team members up to speed quickly, stay abreast of changes, and drive efficiency and compliant behavior into everything they do. Your verbal communication skills will be as important as your written communication skills, as this is a highly collaborative environment that thrives on interaction. You’ll need to build partnerships with people in a variety of roles to succeed but prepare to be amazed at how passionate our people are about serving our customers and living our values.
How you'll make an impact:
Collaborate with Subject Matter Experts (SMEs) and stakeholders to create and maintain knowledge base content using tools like MadCap Flare, Jira Work Management, and Confluence.
Proactively update and refine documentation based on user requests, systematic reviews, product updates, and process changes.
Develop and publish weekly product release notes to support the Care organization, ensuring accuracy and usability.
Enhance the end-user experience by organizing content for maximum usability, searchability, and clarity.
Identify documentation gaps and propose new articles or improvements to align with user and business needs.
Participate in cross-functional initiatives, contributing to Agile processes and ensuring documentation aligns with product updates.
Take ownership of medium-to-large documentation projects, managing timelines and ensuring quality deliverables.
What you'll need to succeed:
Bachelor’s degree with a major or emphasis in Technical Communication.
Three to five years of experience in either procedure writing, software documentation, or technical writing.
Experience collaborating with SMEs in software or other technical fields.
Excellent verbal and written English communication skills.
Why Join Us:
Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless
More:
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.
California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice