Technical Systems Administrator

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Academy of Art University is seeking a fully remote Technical Systems Administrator to support, maintain, and evolve our Brightspace Learning Management System (LMS) and related instructional technologies. This role provides full-time oversight of the configuration, stability, integration, analytics, and ongoing operation of the university’s teaching and learning environment. The learning environment includes Brightspace, Kaltura, Simple Syllabus, H5P, CampusM, LibGuides, Course Evaluations & Surveys, and Turnitin. The System Administrator is responsible for the configuration, monitoring, maintenance, regression testing, analytics, and reporting across platforms, ensuring a reliable, data-informed experience for students, faculty, and staff.

Key responsibilities include:

• Configure, monitor, document, and maintain Brightspace and all integrated instructional systems.
• Ensure that Brightspace and related systems work properly. Independently identify, track and confidently resolve system issues. 
• Configure, document, and manage organizational hierarchy, roles, and permissions.
• Develop, maintain, and enhance access to learning data through standard and custom reporting, including the creation, maintenance, and dissemination of custom reports leveraging Brightspace data sets and Advanced Data Sets (ADS) via Brightspace Analytics Builder.
• Improve efficiency and consistency through light scripting and API-based automation.
• Troubleshoot and resolve issues relating to system functionality and integrations (e.g., LTIs, APIs, OAuth connections). 
• Review and monitor system integrations, system logs, and error reporting.
• Perform monthly testing and additional quality assurance for Brightspace and related systems.
• Respond to and resolve complex help desk escalations.
• Be available outside standard working hours to address critical or emergency issues as needed.

Qualifications:

• Experience as a technical system administrator of Brightspace or similar LMS.
• Experience with QA and acceptance testing
• Strong understanding of Brightspace data sets and Advanced Data Sets (ADS) and familiarity with custom reporting using Analytics Builder or similar tools.
• In-depth understanding of organizational structure, file systems, user management and permissions.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent relevant professional experience.
• Familiarity with light scripting and the use of APIs to support automation and data workflows. 
• Excellent verbal and written communication skills with the ability to clearly communicate technical and complex information.
• Ability to manage multiple priorities, work independently, and respond effectively to urgent or emergency situations.
• Proven ability to collaborate with others at all levels of the organization and external vendors.

Benefits:

Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program.  The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. 

Compensation:

$75,000 to $80,000.00 based on experience and location

Application Deadline: January 12, 2026

Academy of Art University is based solely in San Francisco, California. This job opportunity may be available for remote work from a predesignated location within the contiguous United States.

IND123

Academy of Art University is an equal opportunity employer.  All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at HR@academyart.edu.