About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
Where You Fit In:
We’re looking for a Technical Support Specialist to join our Global Technical Support organization. This is a hands-on support role, not a software development position. You’ll bring deep technical troubleshooting expertise, strong communication skills, and a service-oriented mindset to help customers resolve issues efficiently and confidently.
Your work will focus on resolving product-related issues, managing technical cases end-to-end, and delivering consistent, high-quality customer outcomes. You’ll own your cases from start to finish—driving resolution independently or coordinating with senior specialists and internal teams when deeper system-level investigation is required.
This role is ideal for someone who has worked in technical or application support roles, enjoys solving complex problems, and thrives in a collaborative and customer-facing environment.
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Sydney location, specifically, working in-office a minimum of 3 days per week.**