Job Description:
SUMMARY: Provide world class customer service to customers of Pentair. This position will provide end-to-end customer support by promptly processing customer requests and support of Pentair’s revenue and growth. This position will also help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinate internal activities and external customers’ expectations to ensure Legendary Customer Service.
- Primary contact for Pentair Distribution and Sales Network.
- Provide day-to-day problem resolution; effectively communicating by telephone and email.
- Managing incoming email and providing timely responses within 24 hours or less.
- Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics) to meet customer expectations.
- Work with internal management & personnel to expedite orders at customer’s request.
- Work closely with logistics relative to delivery instructions and expediting. Assist with booking of containers.
- Strong working relationship and interface with cross-functional departments.
- Be attentive to phone calls, ensuring sufficient coverage at all times.
- Perform other tasks and duties as assigned.
QUALIFICATIONS/ABILITIES:
- Excellent customer service and soft skills.
- Strong organizational, written and verbal communication skills.
- Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
- Must be able to respond to the needs of our distributors and customers in a timely manner.
- Proficient in MS Office Products.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Demonstrates integrity and ethical standards.
EXPERIENCE:
- Associates degree in a related field. Bachelor’s Degree preferred.
- 1-3 years of experience in claims department/customer service.
- SAP experience preferred but not required.
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.