Technical Specialist - Controls Assurance

About the Opportunity

Job Type: Permanent

Application Deadline: 08 March 2026

Job Description

                                                                                                

Title                 Technical Specialist - Technology Controls Assurance

Department      Technology Controls Assurance

Location          Gurgaon

Reports To       Associate Director - Technology Risk & Assurance

Level                Grade 4

We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So, bring your boldest ideas to our Technology Controls Assurance (TCA) team and feel like you’re making progress

About your team

The Technology Controls Assurance (TCA) team is part of the Non‑Financial Risk & Enterprise Resilience function, a centralized global team responsible for providing independent assurance over Technology risk and compliance across Business and Technology functions. The team works closely with internal stakeholders, internal audit, and external auditors.

The scope of the TCA team includes maintaining oversight of coverage and compliance against Technology Policies and Standards; facilitating external audits and certifications to industry standards (such as ISO); supporting client‑led technology audits and responding to client questionnaires across Technology domains; and governing Technology controls, including monitoring, assessment coordination, and verification to ensure controls across Enterprise Technology functions are operating effectively.

About your role
As a Technical Specialist, you will act as a Technology compliance and control governance lead, responsible for managing and maintaining Technology compliance content within the enterprise GRC platform, ServiceNow IRM. This includes facilitating accurate mapping between Technology controls, enterprise Policies and Standards (Control Objectives), applicable regulations, and industry standards, as well as enabling transparent compliance reporting through PowerBI dashboards.

The purpose of this role is to support the Technology Department and the wider FIL organization by:

• Managing and maintaining mappings between Technology controls, organizational Policies, Standards, external regulations, and industry requirements
• Ensuring that regular and consistent assessments are performed against defined control objectives
• Ensuring appropriate coverage of Policy and Standard requirements through existing controls, and working with Technology pillars to onboard controls where gaps are identified
• Providing guidance, training, and ongoing support to users on the compliance framework implemented within ServiceNow IRM
• Enabling proactive and meaningful reporting of compliance against FIL Policies, Standards, industry standards, and regulations
• Managing, maintaining, and enhancing PowerBI dashboards used to demonstrate compliance status, coverage, and trends for internal governance and audit purposes

This role requires candidates to be intellectually curious and able to quickly understand Technology environments and control requirements across different teams. You will lead and facilitate discussions with geographically distributed Technology teams to support ongoing assessments, compliance alignment, and adherence to FIL Policies and Standards. The candidate must be a strong team player, able to work collaboratively with global Technology, Risk, and Assurance stakeholders.

About you

Your key accountabilities in this role would be:

• Coordinating with internal stakeholders and subject matter experts to support onboarding and ongoing maintenance of compliance content within ServiceNow IRM, ensuring data quality and consistency
• Participating in governance activities to support continuous assessment and compliance with FIL Technology Policies and Standards
• Engaging with IRM platform and functional administrators to support enhancements, data uploads, user testing, and validation activities
• Hands‑on management of PowerBI reporting for BAU compliance dashboards, alerts, enhancements, and data integrations from supported external sources
• Maintaining the Technology Policy Framework (TPF) operating model and associated processes to ensure efficient and consistent use of systems and resources
• Delivering training, user support, and continuous education to promote effective use of compliance tools and sustained policy adherence
• Developing and maintaining training materials and supporting content across platforms such as SharePoint, Source, and Confluence

Skills and experience:

• Graduate from a reputed institute with 4–8 years of experience and progressive working knowledge of IT risk management and control assurance
• Strong technical acumen with hands‑on understanding of ServiceNow modules, forms, tables, and reporting capabilities
• Working knowledge of industry audit and governance frameworks such as ISO 27001, ITIL, and NIST
• Demonstrated commitment to high standards of integrity, quality, and compliance
• Excellent written and verbal communication skills, with the ability to convey complex compliance concepts clearly
• Ability to work collaboratively within a team while also operating independently to deliver outcomes
• Strong documentation skills and confidence in handling data using MS Excel and PowerBI
• Professional certifications related to Risk Management, Audit, or Compliance are considered an advantage

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.