What you will do
Johnson Controls is seeking a Technical Product Support Specialist - FOAM, to join our Technical Services team that provides technical support to our internal/external customers, sales teams, distributors and end users. You will provide efficient, effective and cordial technical support and will be a subject matter expert with the Fire Suppression FOAM Hardware Business Unit. You'll have an opportunity to perform full range of field commercial and technical support functions and special projects. This position is onsite based in Marinette, WI. Candidates must be commuting distance to the office, or able to relocate.
How you will do it
- Prepare Bill of Materials for distributors, both domestic and international
- Consult with engineers, architects, and other professional and technical personnel.
- Provide answers to technical questions from distribution, field sales and other customers.
- Travel to customer sites to assist in on site hazard analysis when required
- Represent the Technical Service Department on technical committees and project teams.
- Assist Quality Services with warranty claims.
- Complies with federal, state, and local legal requirements by studying existing and new legislation.
- Anticipates future legislation, advising customer on product, services, or equipment adherence to requirements.
- Monitor, Influence and provide guidance on applicable industry codes and standards, such as NFPA.
- Review technical literature to assure technical correctness prior to release to the field.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Review manufacturing drawings for accuracy
- Contribute to team effort by accomplishing related tasks as needed.
- Assist with training of staff in Technical Service and the Training departments
- Support Customer Visits (factory tours) as necessary.
- Work with the Field Sales organization, manufacturing, engineering, and Customer Service to resolve order issues.
- Review/Develop technical documents to support field sales on various areas of product application as necessary.
- Review and analyze engineering rules and documents as necessary.
- Provide technical direction for other engineers, drafters or technicians on specific work assignments.
- Be proficient at preparing, checking, and coordinating the release of documentation to support Custom and Standard products.
- Strive for continuous improvement and teamwork in product development and processes.
What we need
Required
- Bachelor degree , or Associates degree, in a Mechanical degree, or similar background through education or related experience
- US citizen or Permanent Resident. Sponsorship is not provided for this position
- 0-5 years of experience
Preferred
- National Institute for Certification in Engineering Technologies (NICET) Level III in Special Hazard Systems or equivalent industry certification a plus
- Proficient in Microsoft Office applications
HIRING SALARY RANGE: $70,000 - $85,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.