You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The Technical Manager Investment Operations Systems will actively participate in and execute on the evolution and optimization of investment platforms within Sun Life Global Investments will develop, manage, and ensure timely and accurate completion of steady state activities related to investment operations systems within Sun Life Global Investments. Reporting to the Director, Trade Support and Custody, this role acts as the bridge between technical infrastructure and business strategy. You will be involved in high-impact initiatives related to data management, workflow automation, and system architecture, working closely with Portfolio Management and Custody Operations to deliver both tactical fixes and long-term strategic enhancements. The applicant will work with the Manager, Investment Operations Systems, to support internal stakeholders and external parties on processes related to data management, investment operations systems and workflows. The applicant will work closely with Portfolio Management, Fund Adherence and Custody Operations on both tactical and strategic initiatives.
What will you do?
Drive the roadmap for investment operations applications, managing the full lifecycle of system enhancements from initial requirements gathering to final production rollout
Overall day to day operational responsibility for key business processes and applications
Identify operational bottlenecks and lead projects to re-engineer workflows, ensuring systems are leveraged to their maximum efficiency
Responsibility for effective coverage during team hours between 7 AM - 7 PM
Act as the primary lead for application upgrades, bug-fix deployments, and new feature implementations, coordinating closely with internal users and external vendors
Responsible for ensuring optimal management of after hours pager and support by the team
Serve as the technical point of contact for application vendors; manage project plans, track issue logs from discovery to completion, and ensure vendor deliverables align with SLGI’s strategic goals
Responsible for application and workflow enhancement requests from internal stakeholders
Develop and implement robust change management protocols, ensuring internal stakeholders are trained and that new policies are seamlessly adopted
Provide guidance to team members on analyzing and documenting application bugs and fixes, ensuring thorough testing of fixes before introduction into the production environment
Work with application vendors and enterprise services team to coordinate project plans for enhancements and bug fixes, testing, implementation and ongoing operational maintenance
Track external vendor related inquiries and issues from discovery to completion; monitor Issue logs to ensure all issues are addressed and escalated appropriately
Primary vendor support contact for day to day inquiries as well as escalation
Coordinate training for users on applications through vendor and ad-hoc training sessions
Ensure development and enhancement of sound and effective operational support protocols
Build and maintain a positive working relationship with the team, internal stakeholders, external parties and within the broader organization
Effectively articulate and implement viable solutions to existing problems and utilize analytical skills to anticipate potential operational hurdles
Implement, monitor and support robust change management procedures ensuring effective and efficient adoption of new policies and procedures
What do you need to succeed?
Strong investment business knowledge and experience in investment operations systems
Experience in financial services operations or related technology roles
Experience with Charles River or other buy-side order management systems
Excellent business acumen: strategic thinking, business process development, analytical and problem solving skills
Proven interpersonal and relationship management skills
Strong time management and organizational skills to manage multiple deadlines and priorities
Ability to work effectively with others in a collaborative environment
Ability to work independently while managing individual and team deliverables
Service minded and client oriented with strong negotiation and influencing skills
Working knowledge of trading products, fund valuations and fund structures
University degree in business or technology
3-7 years of relevant financial industry experience
What's in it for you?
The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health
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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
80,000/80 000 - 128,000/128 000Job Category:
Business Analysis - SystemsPosting End Date:
28/03/2026