Technical Lead - Workday Adaptive Planning

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:
Drive the performance, reliability, and evolution of Genesys’ Workday Adaptive Planning ecosystem, enabling enterprise-wide financial planning and decision support at global scale. This role ensures seamless system integrations, data integrity, and governance alignment while influencing how planning capabilities support business growth. At Genesys, we embrace empathy in how we design systems, fly in formation across global teams, and go big when modernizing our financial technology landscape. You will shape the future of enterprise planning infrastructure while partnering closely with Finance, IT, and cross-functional leaders to unlock automation, scalability, and insight.

Key Responsibilities:

• Own the configuration, optimization, and lifecycle management of Genesys’ Workday Adaptive Planning instances

• Drive end-to-end integrations between Adaptive Planning and enterprise systems such as Workday Financials and HCM, ensuring secure and accurate data flow

• Design and implement scalable data pipelines using Adaptive REST APIs, JavaScript, SQL, and custom cloud loaders

• Administer user access controls and governance frameworks aligned with SOX, ITGC, and SDLC standards

• Lead troubleshooting efforts to resolve system performance, data accuracy, and functionality issues with measurable impact

• Partner with Product Owners and business stakeholders to identify automation opportunities and enable new out-of-the-box and custom capabilities

• Support and oversee system testing phases including QA, SIT, UAT, E2E, and performance testing

• Develop comprehensive documentation and training resources to enable adoption and best practice usage across regions

Required Qualifications:

• Demonstrate 5 or more years of experience delivering enterprise planning solutions such as Workday Adaptive Planning, Oracle EPBCS, Hyperion Planning, or Anaplan

• Apply strong expertise in Adaptive REST APIs, JavaScript, and SQL within enterprise integration environments

• Build and modify staging tables and custom cloud data loaders to support complex financial models

• Implement and manage Workday Custom Cloud Data Source (CCDS) integrations including transformation and deployment

• Configure and optimize Adaptive models using Levels, Attributes, Dimensions, Sheets, and Accounts

• Ensure compliance with SOX, ITGC, and SDLC governance frameworks

• Collaborate effectively with global cross-functional stakeholders to solve complex system challenges

• Communicate technical concepts clearly to both technical and non-technical audiences

Preferred Qualifications:

• Lead multi-model Adaptive implementations across global enterprises

• Optimize financial planning performance for scalability and automation

• Influence architectural decisions for enterprise planning and data ecosystems

• Mentor teammates and enable knowledge sharing across Finance and IT functions

Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.

• Comprehensive extended group health coverage

• Generous paid time off, including vacation and personal leave

• Retirement savings program with employer RRSP matching up to a prescribed maximum amount

• Family-friendly benefits, including parental leave top-up and adoption assistance

• Growth and development opportunities through access to learning resources and internal mobility programs

Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

119,600.00 - $154,800.00

Employee Referrals:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.