Technical Key Account Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll do meaningful work that makes a positive impact on a global scale. Join more than100,000 colleagues who bring our Mission to life every day - enabling our customers to make the world healthier, cleaner and safer. Here, you’ll find the resources and support to achieve your career goals while advancing solutions to some of the world’s toughest challenges, from protecting the environment and ensuring food safety to helping find cures for cancer.

Division Specific Information

The Clinical Diagnostics Division (CDD) delivers innovative diagnostic solutions across key in vitro diagnostics (IVD) market segments. With over 40 years of industry leadership, CDD is a trusted partner providing products for drugs of abuse testing, therapeutic drug monitoring, quality control, sepsis diagnosis, prenatal screening, and more.

The division also offers advanced laboratory instrumentation and high-throughput automation systems used in a wide range of laboratory environments. Products are distributed through direct sales, regional partners, and OEM collaborations.

Position Summary

The Technical Account Manager (TAM) plays a critical role in driving customer success and supporting business growth within CDD. This role combines strong organizational capability, technical expertise, and relationship management to ensure seamless execution of customer programs.

The TAM is responsible for managing customer purchase orders, forecasting revenue from ongoing business, and serving as a technical advisor to clients. This position is well-suited for individuals who excel in dynamic environments, communicate effectively, and are passionate about delivering exceptional customer experiences.

Key Responsibilities

· Oversee and manage ongoing and upcoming customer Purchase Orders to ensure timely fulfillment and customer satisfaction.

· Forecast revenue for current run-rate business, providing accurate and timely financial projections.

· Lead technical discussions with customers, acting as a trusted advisor and ensuring technical requirements are clearly understood and addressed.

· Coordinate and facilitate ongoing Statement of Work (SOW) activities, ensuring project milestones and deliverables are met.

· Lead and facilitate quoting processes for new products and services, collaborating with internal teams to deliver competitive proposals.

Minimum Requirements

· Bachelor’s degree required, preferably in diagnostics, life sciences or other related field

· Prior experience in account management, technical sales, or client services
 

Knowledge, Skills & Abilities

· Demonstrated impact fostering positive client relationships

· Strong customer orientation to effectively build and manage customer/partner relationships

· Strong technical acumen

· Outstanding role model leadership behaviors

· Strong verbal, written, and presentation skills

· Willingness to travel as required