Technical Implementation Manager

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We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

HiredScore is the newest addition to the Workday family!

As the leading provider of Talent Orchestration technology, HiredScore’s artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management.

HiredScore is designed to help companies match, rediscover, and engage talent more effectively. Seamlessly integrated with Workday, it streamlines processes, reduces administrative tasks, and delivers timely insights that enhance decision-making and free up time for meaningful interactions with top talent.

We place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes.

About the Role

The Technical Implementation Manager is the main contact point for the customer in the pre-launch period and will be responsible for the overall project implementation while ensuring scope, quality, timelines, and project metrics are met. This role will serve as HiredScore's solution consultant, bridging between the development team, product team, and client during the project implementation period. We ensure that the client will be able to extract the greatest value from the product post-launch and ensure commitments are delivered on time.

You will gain experience working, partnering and collaborating with diverse customers such as HiredScore’s executive team, R&D, product, professional services teams, customer success teams, and our client’s senior leadership.

You will create and lead day-to-day project plans; supervise and review progress and timelines and adjust as needed. As well as identify, track, and resolve issues to ensure meeting commitments and project success

Other responsibilities include:

• Tracking and communicating project status, risks, issues, decisions, and actions to internal and external collaborators

• Demonstrating strong project leadership skills and analytical competence to overcome challenges and drive project success

• Understanding customer needs and challenges, offering valuable and viable solutions to meet their requirements

• Configuring HiredScore's product in client environment as per Statement of Work and project implementation plan

• Building & maintaining relationships through communication with U.S. based clients and all collaborators to guarantee satisfaction with the project's delivery

• Communicating to the client any maintenance needs of the new implementation for a defined period post-launch.

• Maintaining detailed documentation of key tasks, achievements, and client interactions for comprehensive project monitoring and review

• Working with the client Success teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover

• Seeing opportunities for further business & product development, or potential risks that could impede or slow progress of implementation, and notifying key collaborators when needed

About You

Basic Qualifications

• At least 4+ years experience in a Technical or Project Implementation Management role with hands on configuration experience

• At least 3 years experience technical configuration of using XML or YML files or Self Service tools

• 2 years of experience implementing SaaS. Working on large scale software delivery projects

• At least 2 years experience working with external client-facing enterprise products

• Previous experience working with configuration tools and able to fulfil technical tasks

Other Qualifications

• Worked with SQL/NoSQL databases

• Demonstrated ability to handle day-to-day work challenges; adjust to shifting priorities, identify and take on technical and operational issues during implementation

• Strong analytical skills, detailed understanding and capability to interpret client business needs and translate them into application and operational requirements

• Comfortable in a fast-paced process-focused environment, adept at problem-solving

• Familiarity with Agile methodologies and the software delivery lifecycle

• Experience with project management tools like Microsoft Project, Jira, Monday, and Documentation repository

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Workday Pay Transparency Statement

Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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