Technical Expert

Employment Type

Permanent

Closing Date

14 May 2026 11:59pm

Job Title

Technical Expert

Job Summary

As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.

Job Description

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

• Proactively monitor, manage, and coordinate Wireless impacting incidents across 4G/5G networks, ensuring rapid response and service restoration within agreed SLA/OLA targets.
• Lead or support incident response and post-incident reviews; translate learnings into corrective actions, standards, and preventive controls
• Own jeopardy management, actively identifying incidents at risk of SLA breach and driving prioritisation, escalation, and corrective actions to protect customer experience and critical services.
• Assess incident impact and severity, considering customer volumes, geographic footprint, critical infrastructure, and regulatory exposure to ensure the appropriate level of response and escalation.
• Coordinate cross-functional incident resolution, working closely with NOC, field operations, transmission, power, core network teams, and vendor partners during active incidents.
• Lead high-severity and major incidents, providing real-time coordination, stakeholder communications, escalation management, and restoration tracking through to service recovery.
• Maintain accurate and timely incident records, ensuring work logs, jeopardy notes, impact assessments, and resolution details are clearly captured in incident management systems.
• Continuously improve 4G/5G RAN network and incident management processes through trend and data analysis to reduce repeat and avoidable issues and emerging risks.

• Proven experience in end-to-end incident management across 4G/5G RAN and wireless customer incident, including detection, investigation, escalation, and resolution of service-impacting events in time-critical environments.
• Demonstrated expertise in jeopardy management, proactively tracking incidents at risk of SLA/OLA breach and driving timely prioritisation, escalation, and corrective actions.
• Experience managing high-severity and mass service incidents, coordinating across NOC, field operations, transmission, core, power, and vendor teams to restore services within defined timeframes.
• · Proven ability to assess impact and prioritise incidents based on service criticality, customer count, geographic spread, and regulatory or business risk.
• Strong stakeholder and incident communications skills, providing clear, concise updates to operations leaders, customer-facing teams, and management during active incidents.
• Ability to operate autonomously in high-pressure operational environments, managing multiple concurrent incidents while driving continuous improvement through metrics, automation, and process optimisation.