Department: Other Agencies and Independent Organizations
Location(s): Citrus Heights, California, Miami, Florida, Tampa, Florida, Atlanta, Georgia, Buffalo, New York, Fort Worth, Texas, Herndon, Virginia
Salary Range: $89508 - $133142 Per Year
Job Summary: This position is located in the Small Business Administration, Damage Verification Center - DVC in multiple locations. Employee will serve as a resource for DVC management on matters pertaining to program planning and evaluation for improvements in the quality control program, staff training, and other initiatives that support mission critical activities related to customer-driven loss verification program delivery and organizational effectiveness.
Major Duties:
Qualifications: GS-12: One year of specialized experience, equivalent to the GS-11 grade level in the Federal service, obtained in either the private or public sector: Conducting program evaluations and quality assurance reviews by developing metrics and data-driven reports to identify process improvements and monitor progress toward organizational goals. Performing routine and random sampling of damage reports and technical tasks to quantify performance data and provide feedback on the quality and quantity of work. Planning, developing, and delivering comprehensive training and informational briefings on loss verification processes, damage estimation, and regulatory policies to ensure consistent program application. Validating the accuracy of construction damage assessments and repair estimates through technical reviews to ensure loss verifications comply with federal regulations and program guidance. Utilizing quantitative and qualitative techniques for analyzing and measuring effectiveness, efficiency, and productivity, including work processes, workflow, and quality, to evaluate staffing and technical needs. These qualifications must be clearly referenced in your resume. There is no education substitution for this grade level. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Management and Program Analysis Series 0343 (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Generally, time in Non-Pay status as a federal employee is not creditable towards the specialized experience requirement listed above. All qualification requirements must be met by 11:59 pm (Eastern Time) on 05/14/2026.
How to Apply: Please follow all instructions carefully. Errors or omissions will affect your rating. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience your rating may be adjusted to more accurately reflect your abilities. Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: 1. To begin the application process, click the Apply Online button. 2. Answer the questions presented in the application and attach all necessary supporting documentation. 3. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date. 4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification. 5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements 6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account. To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov/ All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/
Application Deadline: 2026-05-14