Technical Control Officer

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Technical Control Officer

 

Spektrum supports apex purchasers (NATO, UN, EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

 

Who we are supporting

 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

 

The NCIA provides a wide range of services, including:

 

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

 

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

 

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s, Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004553

Role Duties and Responsibilities

• Provides detailed and specific advice regarding the application of their specialism to the organization's planning and operations.
• Actively maintains knowledge in one or more identifiable specialisms.
• Recognizes and identifies the boundaries of their own specialist knowledge.
• Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organization's needs.
• Maintains knowledge management systems and content to meet business needs.
• Supports others to enable them to complete knowledge management activities and form knowledge management habits.
• Supports changes to work practices to support capture and use of knowledge.
• Reports on the progress of knowledge management activities.
• Configures and develops knowledge management systems and standards.
• Analyses service and component availability, reliability, maintainability and serviceability.
• Contributes to the availability management process and its operation.
• Performs defined availability management tasks.
• Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.
• Implements arrangements for disaster recovery and documents recovery procedures.
• Conducts testing of recovery procedures.
• Ensures that incidents are handled according to agreed procedures.
• Prioritizes and diagnoses incidents.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents.
• Facilitates recovery, following resolution of incidents.
• Documents and closes resolved incidents.
• Contributes to testing and improving incident management procedures.
• Investigates problems in systems, processes and services.
• Assists with the implementation of agreed remedies and preventative measures.
• Acts as the routine contact point, receiving and handling requests for support.
• Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
• Contributes to creation of support documentation.
• Supports Service Operations Branch Head in managing SOB resources and activities to ensure the effective and efficient development and execution of service agreements for local budget, acquisition activities and asset management;
• Provides technical guidance to CSU with regards to CIS Infrastructure, Cyber Security, Core, FAS and COI services design and service provisioning;
• Provides technical advice to CSU on ICT services design and engineering for the projects and customer requests Act as the Technical lead of locally and centrally managed projects to ensure their implementation in coordination with the project team;
• Provides up-to-date High Level Designs and diagrams for the local ICT infrastructure showing system interconnections and interdependencies;
• Follow the ITIL Problem Management process, and contribute to Incident Management, Change Management and Continuous Service Improvement;
• Develop and maintain Disaster Response Plans (DRPs) for assigned systems. Test and execute these plans in accordance with the overarching CSU DRP;
• Support annual budget development and contribute to budget execution;
• Maintain close liaison with other technicians and engineers throughout the CSU, other CSUs, Functional and Business Areas to promote efficient operation of services;
• Deputize for higher grade staff, if required;
• Perform other duties as may be required.

Essential Skills, Experience and Certifications

• At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization.
• Extensive experience configuring hardware and software.
• A strong understanding of ICT systems and the ability to work independently to solve problems.
• Practical experience troubleshooting technical issues and providing technical support to end-users.
• Management experience in a medium CIS service organization while involve in the planning of service levels, customer relations and KPIs;
• Managing the cyber security policies of assigned systems including implementation of system hardening and patch management;
• General knowledge of networking technologies, system administration, cyber security, IT architecture and system engineering, WLAN technologies and CIS mobility devices and
• Cloud Computing;
• Experience with incident handling, problem resolution, continuous process improvement;
• Experience conducting risk assessments;
• Experience in mid-level staff function in a national or international defence organization;
• Sound knowledge of ITIL processes and concepts;
• Technical Certifications (ITIL, CCNP, MCSE, CISSP).
• PRINCE2® Foundation

Desirable

• Experience working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT;

Desirable Education

• A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience.

Working Location

• Norfolk, VA, USA

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance