Technical Account Manager

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:

The role of a VIAVI Solutions Technical Account Manager (TAM) is the end-to-end ownership of project delivery and services, from pre-sales planning through to ongoing customer satisfaction beyond acceptance.

The delivery of VIAVI Solutions’ portfolio involves integration with customer IT infrastructure, connectivity with network elements or analysis of network traffic, plus provision of training and consulting activities with the end users of the system. Each project is delivered by a number of members of the Professional Services team including Deployment Engineers, Subject Matter Experts for consulting, and Onsite Consultants for post-acceptance. The TAM will oversee all activities within this team.

The Technical Account Manager will be the key point of contact for the customer for all deployment, training, and mentoring activities involving VIAVI Solutions portfolio, therefore they shall be expected to manage and own all coordination activities within VIAVI Solutions and the Customer during each deployment, this includes the ownership of statements of work, project planning, and reporting documentation.

The Technical Account Manager role will involve travel throughout the region and will report to the Director of Professional Services (LATAM).

Location: The successful candidate will be based in Sao Paulo or Rio de Janeiro.

Pre-Requisites / Skills / Experience Requirements:

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

 

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.