Technical Account Manager
As a Technical Account Manager you will play a critical role in enhancing client experiences and enabling global growth.
You will thrive in this position if you are collaborative, strategic, have a global mindset, and bring a passion for finance and technology to a fast-paced, high-impact environment.
Key Responsibilities
- Provide overall technical support services to clients in accordance with the Support and Maintenance Agreement.
- Collaborate closely with product engineering and project management teams, acting as a bridge between customers and internal teams to proactively manage expectations.
- Own and coordinate client incidents, ensuring they are monitored, regularly updated, and resolved within agreed response and resolution times.
- Take accountability for client SLAs and deliver internal and external KPI reporting.
- Contribute to the Client Success strategy to drive growth and enhance support satisfaction, in a hands-on role requiring strong technical understanding of Nasdaq products and technology.
Required Qualifications
- Bachelor’s degree in Engineering or a related field, or equivalent experience in engineering, product management, quality assurance, or similar roles.
- Strong client orientation with excellent communication, interpersonal, and relationship-building skills.
- Solution-oriented and customer-focused, with an understanding of engineering and quality assurance.
- Solid technical background, including enterprise software implementation experience and good Unix/Linux and cloud knowledge, with the ability to learn new technologies quickly.
- Good understanding of capital markets and financial systems.
Preferred Qualifications
- Experience in a technology-driven or fintech environment.
- Data-driven communication skills and the ability to present to diverse audiences.
This position is located in Stockholm, Sweden, and offers a hybrid work environment with at least 3 days per week in the office.
Benefits & Rewards
We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.
Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus) and long-term incentives (equity), where applicable, as well as the following benefits:
What We Offer
- Competitive base salary
- Annual bonus
- Annual equity grant
- Employee Stock Purchase Plan offering discounted company shares
- Pension plan
- 32 paid vacation days
- 6 additional days off per year
- Extra vacation time based on tenure
- Work from (almost) anywhere – up to 20 days/year
- Paid time off to volunteer
- Health insurance
- Sports club membership reimbursement
- 24/7 mental health support for you and your family
- Global mentoring program
- Unlimited access to e-learning platforms
- Hybrid work setup
- Modern and comfortable work environment with fresh fruit, snacks, and weekly fika breaks
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.