About the Business
LexisNexis Risk Solutions is a leader in providing essential information that helps Customers across industries and government predict, assess and manage risk. Combining cutting‐edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.
About the Team
The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team provides our customers with an excellent first impression. The team own the SLAs around incidents that need to be investigated and escalated following those time frames.
About the Role
As a Junior Technical Account Manager, you will be part of the Premier Support Team supporting Bridger Insight, a global customer screening and due‑diligence platform used by organisations worldwide to meet AML and compliance requirements.
You will be a key point of contact for customers, helping them use our products effectively and ensuring a positive support experience. This role combines technical problem‑solving, relationship management, and collaboration with internal teams.
Responsibilities
Requirements
This is a hybrid role with some ad-hoc travel to our London and or Cardiff office with occasional customer visits within the UK and Europe as part of account management.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days
● Health screening, eye care vouchers and private medical benefits
● Wellbeing programs
● Access to a competitive contributory pension scheme
● Save As You Earn share option scheme
● Travel Season ticket loan
● Electric Vehicle Scheme
● Optional Dental Insurance
● Maternity, paternity and shared parental leave
● Employee Assistance Programme
● Access to emergency care for both the elderly and children
● RECARES days, giving you time to support the charities and causes that matter to you
● Access to employee resource groups with dedicated time to volunteer
● Access to extensive learning and development resources
● Access to employee discounts scheme via Perks at Work
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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