Everbridge, a rapidly expanding global company specializing in SaaS-based critical communications and enterprise safety solutions, is actively seeking an accomplished Technical Account Manager (TAM) to provide support for our large-scale clients. This position offers flexibility with a hybrid work model, allowing you to choose between a home/office-based arrangement or to work remotely from any location .
Reporting directly to the Manager of Professional Services, the TAM will play a pivotal role as a representative of Everbridge within our client's business continuity team. This position involves collaborating during the deployment and ongoing utilization of the Everbridge solution. Key responsibilities include offering project management support, technical consultancy, system design and configuration assistance, as well as providing comprehensive training. Moreover, the TAM will serve as the customer advocate within Everbridge during routine operations and act as an escalation point when needed.
The ideal candidate for this role is a highly qualified, technical expert with extensive professional experience, thriving in a team-oriented environment to optimize the value we deliver to our customers. As a TAM, you will collaborate closely with clients, Account Managers, Operations, and Product Development teams. We are seeking an exceptionally energetic and motivated individual who thrives in a fast-paced environment and possesses outstanding communication and customer management skills.