Technical Account Manager

About Buildkite

At Buildkite, our mission is to unblock every developer on the planet. We’ve rethought how software delivery should work and have built a platform that is fast, reliable, secure, and able to scale to the needs of the most demanding high-growth tech companies globally including Airbnb, Canva, Block, Elastic, Twilio, and Uber.

Job Overview

We’re looking for a Technical Account Manager based in Australia to join our growing Technical Services team. You’ll be a trusted advisor to some of our largest and most complex customers, helping them get the most out of Buildkite from onboarding through to ongoing success.

This is a customer-facing, relationship-driven role where you’ll work closely with teams across Sales, Product, Engineering, and Support to ensure our customers feel supported, heard, and confident in scaling their delivery practices with Buildkite.

🚀 What You’ll Do

🤝 Partner with Customers for Long-Term Success

• Manage a portfolio of high-value, strategic customers, understanding their goals and helping them get value from Buildkite
• Lead technical discussions with customer teams to guide onboarding, unblock challenges, and support integrations
• Build strong relationships across both engineering teams and senior stakeholders to drive product adoption
• Work closely with Sales on a smooth handover from pre-sales to post-sales, ensuring continuity and confidence from day one
• Deeply understand the customers internal business processes, KPIs and architectural design, to recommend best practices, optimizations and guide them along the golden path of Buildkite implementation.
• Conduct regular customer check-ins, share product updates, track goals, and proactively surface opportunities for deeper engagement or expansion
  
  

⚡ Collaborate Across Teams to Drive Impact

• Be the number one point of contract for anything customer related
• Advocate for customer needs internally, escalating challenges and sharing insights with Product and Engineering
• Represent customer feedback in product planning conversations, identifying common patterns and suggesting solutions
• Provide hands-on guidance and training to help customers become confident users of Buildkite
• Contribute to process improvements within the Technical Services team, helping us deliver a consistent and thoughtful customer experience
• Improve and simplify Technical Services processes to help the team deliver consistently at scale.
• Share customer insights and learnings broadly across teams to strengthen collaboration and outcomes.
• Support and mentor peers while fostering an inclusive, collaborative environment.
  
  

🎨 What You Bring

• Strong technical background, ideally with experience across Buildkite, CI/CD platforms, cloud services (AWS, GCP), infrastructure tools (Terraform, Kubernetes), or DevOps practices
• Excellent communication skills, able to translate complex technical topics for both engineering teams and senior leaders
• A proactive, customer-first mindset with a genuine interest in helping people succeed
• Experience working with remote teams and managing customer relationships across time zones
• Ability to stay organised and prioritise effectively in a fast-moving environment
  
  

✨ Additional Experience That’s Useful

• Familiarity with scripting or programming languages such as Bash, Ruby, Go, Python, or JavaScript
• Experience in customer success, solutions engineering, or technical support within a SaaS company
• A natural curiosity for technology and the ability to learn new tools quickly
  
  

✨ Why Join Buildkite

At Buildkite, we value kindness, autonomy, and collaboration. You’ll be part of a remote-first company where your work can make a meaningful impact – empowering engineers worldwide to build and deliver better software faster.

• Competitive compensation, including salary, equity, and benefits package
• Flexible, remote-first culture
• Opportunities for professional growth and career development
• Meaningful technical challenges with global impact
• An inclusive, innovative culture where your ideas make a real impact