Job Title:
Team Leader with English
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of account executives/sales representatives . This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Essential Functions/Core Responsibilities
- Responsible for the day-to-day supervision of a group of account executives/sales representatives including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling customer escalations as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
- At least 1 year of experience on a sales management role
- Minimum of 2 years B2B Sales experience
- Willingness to work on a hybrid model from our office in Sofia 10-7 Monday - Friday
- Fluency in English C1
- Additional languages will be considered an advantage
- Digital Marketing knowledge will be considered a plus
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
What we offer:
- Competitive salary
- Initial and ongoing trainings to support your development
- Opportunities for personal and professional growth
- Rewards and recognition programs
- Employee Referral Program
- Health Insurance
- Multisport Card
- Transportation allowance
- Corporate Discounts
- Excellent office location in one of the top Business Buildings in Sofia
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
BGR Sofia - Advance Business Center
Language Requirements:
Time Type:
Full time
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