Team Leader - Outreach

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Team Leader – Family Violence Services

Full Time | Mackay

Lead With Purpose. Shape Safer Futures.

The Salvation Army is one of Australia’s most trusted providers of family violence support. Our Mackay Family Violence Service delivers outreach, after‑hours response, case management, and specialist interventions that empower women and children to rebuild safety, stability, and independence.

As our Team Leader, you’ll guide a committed team, strengthen service delivery, and ensure our programs continue to meet the highest standards of safety, quality, and impact. This is a role for a values‑driven leader who is confident, practice‑strong, and ready to influence meaningful change.

About the Role

The Salvation Army’s North QLD Family Violence Services is seeking an experienced and compassionate Team Leader to provide leadership across our family violence outreach programs.

You will lead and support a dedicated team delivering specialist case management and/or crisis interventions for women and children experiencing or escaping family violence. You’ll ensure services are trauma‑informed, child‑focused and grounded in best practice, while fostering a culture of safety, collaboration and continuous improvement.

Woking closely with the Regional Manager, you will oversee the day-to-day service delivery, support staff capability and wellbeing, maintain strong community and sector partnerships, and contribute to high-quality outcomes for victim-survivors.

How You Will Make an Impact

• Lead and support a team of case workers and support workers to deliver high‑quality, trauma‑informed family violence services
• Oversee daily operations, ensuring services meet internal standards, legislative requirements and funding obligations
• Provide reflective supervision, coaching and guidance to build team capability and resilience
• Support intake, assessment and case management processes through evidence-based interventions for women and children
• Monitor service performance, quality, risk and compliance, escalating issues appropriately
• Build and maintain strong relationships with government agencies, community partners and sector networks to enhance service reach and impact
• Contribute to program development, service improvements and implementation of practice frameworks
• Ensure accurate client records, reporting and data integrity
• Promote a safe, inclusive and culturally responsive service environment that nurtures a high-performing team culture

What You Will Bring

• Degree qualification in Social Work or related field(essential)
• Demonstrated experience in the family violence sector, including case management and residential or outreach services
• Experience leading or supervising staff in a community services environment
• Strong understanding of trauma‑informed practice, risk assessment and safety planning
• Highly effective communication, negotiation and stakeholder engagement skills
• Experience managing budgets, resources and service performance
• Ability to work collaboratively, think critically and respond effectively in complex situations
• Proficiency in Microsoft Office and client management systems
• Current Working with Children Check and QLD Driver’s Licence

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us 

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

This is a meaningful opportunity to make a real impact in the lives of women and children seeking safety and support. If you're passionate about social justice and client empowerment, we encourage you to apply.

Are you ready to be a part of our mission to end Family Violence?  Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience. We look forward to hearing from you and discussing how you can contribute to our team. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.