Our Company
At EOS, we are committed to empowering organizations through exceptional people experiences, operational excellence, and scalable global support. Our teams collaborate across regions and disciplines to create workplaces where people can do their best work. We value curiosity, inclusivity, and a drive for continuous improvement as we partner with clients to deliver reliable, human‑centred solutions.
Belonging at EOS
We believe that everyone should feel welcomed, supported, and able to thrive. We are committed to fostering an environment where team members of all backgrounds feel respected and valued. We encourage diverse perspectives and experiences, and we work to ensure equity in opportunities, development, and recognition. At EOS, inclusion is everyone’s responsibility—and everyone’s opportunity.
Position Overview
We are seeking an experienced and solutions‑oriented AV Tier 2 Technician to support advanced video conferencing systems and in‑room audiovisual technologies. This role requires strong technical expertise in diagnosing and resolving complex issues such as equipment failures, physical malfunctions, and software configuration problems, while maintaining a calm, professional, and customer‑focused approach.
You will manage and document support activity through ticketing platforms, ensuring accurate tracking, communication, and timely resolution. The role also includes supporting the commissioning of AV systems for retrofit projects and new builds, ensuring installations meet client specifications and performance standards.
Additionally, you will provide essential end‑user computing support, including Computer IMAC activities (Install, Move, Add, Change); PC troubleshooting; device imaging, configuration, and deployment; and coordination of laptop repair workflows. Ensuring equipment readiness for new hires, events, and general operations is a key part of this position.
What You’ll Do
- Perform maintenance, troubleshooting, and break/fix support for AV hardware and software across conference rooms, phone booths, huddle spaces, event spaces, and other office environments.
- Conduct daily and weekly preventive maintenance to ensure AV systems remain fully functional and aligned with global standards.
- Monitor and manage AV support tickets via Zendesk, ensuring timely resolution or escalation.
- Provide on‑site and virtual support for corporate events, including setup, testing, live operation, and takedown.
- Support commissioning and turnover of new AV installations and retrofitted spaces.
- Maintain accurate inventory of AV equipment; organize storage areas; coordinate e‑waste and decommissioning activities.
- Assist with AV‑related MACD (Moves, Adds, Changes, Deletes) across office environments.
- Test and validate new AV designs and solutions in partnership with engineering teams.
- Track and log all AV service activity in the ticketing system to support reporting and analytics.
- Ensure reliable operation of digital signage, background music systems, LED walls, and lobby technologies through proactive upkeep.
- Provide AV/IT support across the APAC region for on‑site, off‑site, and hybrid events, with travel as required.
- Execute Computer IMAC activities for end‑user devices and peripherals.
- Troubleshoot user PCs, including hardware, software, and connectivity issues.
- Complete device preparation tasks such as imaging, configuration, and deployment.
- Diagnose and resolve printer‑related issues including driver, connectivity, and hardware faults.
- Deliver basic IT support to employees to enable seamless day‑to‑day device operations.
- Coordinate laptop repair schedules with vendors or internal repair teams.
- Prepare IT equipment for new hires, events, and operational requirements, ensuring readiness and compliance with standards.
What You’ll Need to Succeed
- 3+ years of experience in AV field engineering, commissioning, systems integration, or maintenance.
- Strong knowledge of enterprise production and video conferencing environments.
- Advanced troubleshooting skills and familiarity with AV control systems, DSPs, and signal routing.
- Excellent communication and organizational abilities.
- Conversational English proficiency.
- Strong interpersonal, customer service, and conflict‑resolution skills.
- Ability to remain self‑motivated and accountable in a fast‑paced, independent work environment.
- Creative and methodical problem‑solving abilities.
- Willingness to learn and adapt to client culture.
- Ability to work both independently and collaboratively.
- Ability to perform physical tasks including lifting heavy equipment and supporting physical integration/maintenance work.