Team Leader, Operations

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. 

We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.  

Join us as a Team Leader in Cape Town (on-site) and be part of this journey towards greater opportunities and brighter futures. 

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

What you will do in this role 

As a Team Leader, you will: 

• Provide daily supervision to a group of customer engagement advisors. 

• Overseeing the daily operations of the customer service team, committed to ensuring game-changers are fulfilling their roles effectively 

• Effectively provide regular performance coaching sessions, team meetings and team engagement activities. 

• Utilise team strengths and mentor game-changers to achieve Key Performance Indicator (‘KPIs’). 

• Ensure game-changer compliance of Concentrix internal policies and procedures. 

• Provide subject matter expertise in handling escalated customer calls as needed. 

• Champion better brand experiences for our customers and clients. 

Your qualifications  

Concentrix is a great match if you: 

• Completed the Aspire to Be program 

• Evidence of Matric/Grade 12 completion 

• Previous experience as a Team Leader or within a supervisory role is advantageous 

• Have strong communication skills, both written and verbal 

• Work well under pressure 

• Are confident mentoring, coaching and providing development to game-changers 

• Are a highly motivated individual, who strives to achieve performance expectations 

• Willingness to work a flexible schedule, including weekends.  
   

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. 

What’s in it for you 

In this role, we offer benefits that help you support your unique lifestyle: 

• Full-time indefinite contracts  

• Competitive salary and performance bonus 

• Full paid training on the company and the project you'll be working on 

• Career development programs & specialized courses  

Power the best version of you! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”