Lead with Purpose, Unlock Your Team’s Passion
At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees.
If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today.
Job Overview:
The Manager, People Solutions Center (PSC) is responsible for leading all daily operations of LPL’s centralized people support center. This role oversees team performance, service delivery, and operational execution while ensuring a high‑quality experience for employees and internal partners. The leader will drive continuous improvement, partner closely across the People Team and business, and serve as the primary escalation point for complex or sensitive matters.
This position plays a critical role in executing firmwide people processes, including serving as the main lead for severance and termination related processes and projects. The role also manages the team’s process manual, HR mail and garnishments, supports annual HR initiatives to ensure the PSC is prepared to support and acts as a subject matter expert for HR policy and process across the firm.
Responsibilities
Manage and develop the People Solutions Center (PSC) team through ongoing coaching, performance management, strategic hiring and training, ensuring appropriate staffing and coverage to meet service-level agreements
Serve as the primary escalation point for the team, using judgment to determine when to engage COEs, Legal, or PBPs
Create, analyze, and deliver regular reporting and trends related to call volume, case drivers, responsiveness, and employee experience. Share insights with leadership and business stakeholders to drive decisions and process improvements
Act as the lead owner for severance administration and termination related processes and projects, partnering closely with Legal, Technology, PBPs, and Payroll.
Manage and continuously update the PSC response templates and process manuals, ensuring scalability, accuracy and alignment with policies, systems, and regulatory requirements.
Strategically monitor work queues, Salesforce cases, HR phone hours and project support tasks across the team, stepping in to support execution when volumes are high
Serve as an HR policy and process subject matter expert for partners across the People Team and within the broader firm. Ensure team members remain trained and current on HR operations, policies, systems, and partner expectations
Manage the HR mail support team member and drive timely, compliant execution of all garnishment and lien activities for employees and advisors, while continuously improving processes and meeting established SLAs.
Partner with Risk to prepare for internal and external audits and provide required evidence and documentation. Support identification and implementation of remediation actions when gaps are identified
Foster a culture of continuous improvement and contribute to the evolution of the PSC from transactional support to a more consultative, proactive, solutions-oriented model
Requirements
Bachelor’s degree in Business Administration, Human Resources, or related field required.
Minimum 5+ years in Human Resources or related operations field
Passionate about being a people‑centric, empathetic leader who fosters trust, approachability, and a positive team culture
Ability to maintain focus, prioritize effectively, and execute tasks through to final delivery with a sense of urgency
Experience solving complex problems with minimal oversight and developing new approaches to existing processes or problems
Strong skills in Microsoft Office, specifically Excel and Powerpoint
Proficiency with Workday and/or Salesforce
Preferred
2+ years of people management experience
Experience supporting audit requests and ensuring adherence to SOX controls
Strategic planning and change management skills
Financial Services experience ideal
Process improvement experience and/or designations
Licenses/Certifications: PHR/SPHR or SHRM-CP/SCP
Pay Range:
$65,701-$109,502/yearCompany Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
Impactful Work: Our size is just right for you to make a real impact. Learn more here!
Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
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