Team Leader, Fleet Operations

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The Team Leader – Fleet Operations is responsible for leading day-to-day service and maintenance operations supporting electric utility transportation assets in the Indianapolis area. This is a non-union leadership position that directly oversees union-represented employees. This role ensures safe, reliable, and compliant operations while maintaining strong labor relations, operational efficiency, and high service standards. The ideal candidate is a field-oriented leader with utility experience, a strong safety mindset, and demonstrated success managing union workforces within a regulated environment.

Position Summary:

We are seeking an experienced and results-driven Team Leader to lead day-to-day service operations at our Indianapolis location. This role is responsible for managing union-represented technicians, ensuring high-quality customer service, maintaining safety and compliance standards, and driving operational efficiency. The ideal candidate is a hands-on leader with strong technical knowledge, excellent communication skills, and a passion for developing teams.

Main Responsibilities:

• Provide leadership and operational oversight for union-represented service personnel and field crews
• Plan, schedule, and coordinate daily work activities in alignment with collective bargaining agreements
• Ensure all work is performed safely and in compliance with OSHA, company safety programs, and regulatory requirements
• Promote a strong safety first culture through coaching, observations, training, and accountability
• Monitor service performance, productivity, outage response, and work quality
• Serve as the primary escalation point for service issues and workforce concerns
• Maintain positive labor relations, including day-to-day contract interpretation and issue resolution in collaboration with HR and Labor Relations
• Support emergency response, storm restoration, and after-hours service coverage as needed
• Partner with engineering, operations, fleet, and supply chain teams to improve service delivery
• Track KPIs, workforce utilization, and budget adherence; recommend process improvements

Qualifications:

• High school diploma or GED required; bachelor’s degree preferred
• 7+ years of experience in a service, maintenance, or operations environment
• 2+ years of experience in a supervisory or management role overseeing union employees
• Working knowledge of collective bargaining agreements and union work rules
• Strong understanding of utility safety standards, regulatory compliance, and field operations
• Proven leadership, conflict resolution, and communication skills
• Proficiency with work management systems, scheduling tools, and Microsoft Office
• Valid driver’s license with ability to meet company driving requirements

Preferred Experience

• Electric, gas, or water utility operations and maintenance
• Managing multi-skilled field crews in a regulated environment
• Experience with emergency response, storm restoration, or 24/7 operations
• Familiarity with utility service vehicles, fleet coordination, and field technology

• and advancement opportunities within utility operations

Additional Information

This position is classified as non-union management and requires regular interaction with union-represented employees. Successful candidates must demonstrate fairness, consistency, and respect for collective bargaining agreements.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.