RESOURCE AND REFERRAL ADMINISTRATIVE SPECIALIST NF-03 RFT (ALL SOURCES)

RESOURCE AND REFERRAL ADMINISTRATIVE SPECIALIST NF-03 RFT (ALL SOURCES)

Department: Department of the Navy

Location(s): Iwakuni, Japan

Salary Range: $19.25 - $19.25 Per Hour

Job Summary: Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Major Duties:

• Supports the R&R Program by collecting, maintaining and reporting data and statistics on child care requests, availability, and issues families may encounter when locating care. Coordinates respite care and/or emergency services, participant registration and enrollment, wait list management, development and dissemination of community child care and parent resources and communications, and marketing efforts. These tasks are summarized below. RESOURCE AND REFERRAL SERVICES: Informs and responds to inquiries regarding programs and services, waiting lists, events, policies and procedures. Supports the management of the online centralized request for care system to include the program waitlist and vacancies. Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to R&R components. Ensures participant registration and enrollment is complete and current. Ensures R&R records are accurate, up-to date and readily available. Organizes flow of operational program processes in an office environment. Reviews and submits completed participant records to appropriate programs. Maintains office files and records. Prepares required daily, weekly and monthly reports in compliance with reporting policies and procedures and ensures submission in a timely manner. Proofreads prepared correspondence and checks for accuracy Conducts research of files and records in order to resolve discrepancies. Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved. WAITLIST MANAGEMENT: Maintains access and accounts to applicable waitlist and enrollment management systems. Monitors centralized request for care system to support child care requests and assists with maintaining a current waitlist. Consults with families to assist in choosing child and youth programs and services that meet individual needs. Provides referral assistance for on installation and community based child care and youth program options. Makes offers for care in accordance with Department of Defense policy. Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel when appropriate. FEES: Collects fees, administers charges, and records payments in accordance with proper procedures. Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures. Receives annual cash handling training from local Human Resources Office. Responsible for monitoring all supplies and resources and notifying supervisor of items to be replenished. ADDITIONAL RESPONSIBILITIES: Provides World Class Customer Service with an emphasis on courtesy. Assists CYP facilities with administrative duties as needed. Performs other duties as assigned. Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by policy in the case of suspected incidents of child abuse and neglect.

Qualifications: MINIMUM QUALIFICATIONS: Must be 18 years of age and a high school graduate or equivalent. Three years experience that demonstrates broad knowledge of administrative practices and principles. Skills to organize and coordinate multiple projects simultaneously. Skills to prepare documentation and presentations in proper format following rules of grammar and punctuation. Skills to operate a computer and associated equipment and software. Knowledge of a variety of support functions such as gathering statistical data, monitoring and managing reports on waitlist data. Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age. Must pass a pre-employment physical and annual physicals thereafter, provide evidence of immunization and be free from communicable disease. Must complete all DoD training requirements within the specified time including orientation, initial, and annual ongoing training requirements, and required certifications, if any. Must maintain current CPR and First Aid certifications. May be required to obtain a government driver's license and government purchase card. Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills. Please include MONTH/YEAR and HOURS per week for all previous work experience listed on the resume. If there is no indication of time in position, we will credit the minimum.

How to Apply: All applications must be submitted online via the MCCS Careers website. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. Required Documents: *Education/certification certificate(s), if applicable. *Proof of foreign education is not necessary for applicants unless it is listed as a requirement, as specified in the PD or qualification standards. If a foreign institution's education is used to fulfill those requirements, then a credential evaluation verifying U.S. equivalency will be necessary. *If prior/retiring military, DD214 Member Copy/Statement of Service *PCS Orders and Family Entry Approval (Military) OR Sponsor's Letter of Employment (Civilian) *If you have prior federal employment, please submit your most recent Personnel Action Report (PAR), SF-50, SF3434, SF2545, or paperwork that is equivalent to the others listed. MILITARY SPOUSE PREFERENCE (REGULAR PT/FT NF3 & Below) All military and DoD civilian spouses are required to provide a copy of their sponsor's orders during the application process. If a copy of the orders are not submitted during the application process, the spouse will NOT be considered as part of the military spousal preference population when being routed to the hiring manager for consideration. ** NOTE - In accordance with MCO P12000.11A there is no limit to the number of times spousal preference may be applied to referral and selection for non-continuing positions (flexible). Spouses may be simultaneously referred for continuing and non-continuing positions. This preference may be exercised once for each permanent relocation of the military sponsor and eligibility of spousal preference terminates upon acceptance or declination of an offer for a Regular Full-Time or Part-Time position, even if the spouse elects any other categories on the initial application. (Applies to all positions NF03 and below level) LEGAL IMMIGRATION STATUS RESPONSIBILITY **NOTE (1) In regards to your current legal residence status in Japan, it is your responsibility to maintain legal residence status and take necessary steps to retain a current Visa up until you are employed with MCCS and issued SOFA status. **NOTE (2) For applicants with Japanese permanent residency status; in accordance with USFJI 36-2611, para. 4.2.2.1., the individual is not entitled to acquire double residency status in Japan. SOFA status will be granted once you take an action to relinquish Japanese permanent residency.

Application Deadline: 2026-05-13