EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Reporting to the Group Manager, the main purpose of this role is to lead a Workers Compensation claims team to achieve strong outcomes and oversee the day-to-day work activities and ongoing development of the team. The role supports portfolios including Guild Insurance, Trinity and Hospitality Industry Insurance, working closely with stakeholders across a range of industries to deliver quality claims management and positive return to work outcomes for injured workers.
Through strong leadership, you will guide your team in delivering effective claims management while balancing the needs of workers, employers and scheme stakeholders.
This will be a permanent, full-time position based in the Sydney office, with flexibility to work from home up to 2 days per week.
YOUR RESPONSIBILITIES
Clarify and manage key stakeholder expectations and allocate appropriate resources to ensure the delivery of effective outcomes
Ensure team members achieve performance and KRA targets as set out under the BU performance framework
Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model
Identify and evaluate individual and organisational development needs and deliver individual and group learning and development programs
Drive continuous improvement and innovation, maintaining awareness of industry developments and trends
Monitor, evaluate and review staff workloads and conduct performance appraisals for team members
Effectively manage team resources and priorities across the portfolio
Ensure appropriate strategies are in place to maximise performance revenue and use reporting insights to improve outcomes
Resolve disputes, complaints and escalations effectively
ABOUT YOU
Experience leading, mentoring and coaching individuals and/or teams to achieve desired results
Demonstrated experience building effective and professional client relationships
Exceptional time management, communication and interpersonal skills
Demonstrated ability to think strategically about complex issues and develop and implement effective solutions
Passion for building and maintaining successful business relationships with clients, including addressing and resolving issues as they arise
Excellent knowledge of injury management, premium calculation and cost of claims
Sound understanding of relevant NSW Workers Compensation legislation and specialised insurer requirements
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.