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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.
About the role
We are seeking an experienced and values-driven Team Leader – Case Management to lead a high-performing team within Adele House Alcohol and Other Drugs Residential Service. This role is critical to ensuring high-quality, client-centred, trauma-informed and recovery-oriented service delivery, while meeting organisational standards and funding body requirements.
Reporting to the Service Manager, you will provide clinical and operational leadership to a team of Case Managers. You will oversee day-to-day service delivery, support staff to manage complex client needs, ensure strong clinical governance and data integrity, and drive continuous quality improvement across the service.
This is a full-time permanent position is based in Morisset , NSW, includes direct client work with a complex caseload and participation in an on-call roster. The salary is aligned with the SCHADS Award Level 6.
How you will make an impact
Oversee day-to-day service delivery in line with the Model of Care, evidence-based practice, funding requirements and quality and safety frameworks
Ensure effective clinical governance, risk management and continuous quality improvement systems
Maintain accurate, compliant client records that meet legislative and funding body requirements
Ensure compliance with privacy and confidentiality legislation
Conduct regular audits of the client data management system to meet funding, contractual, TSA and accreditation requirements
Monitor service performance targets and work collaboratively with the leadership team to address issues
Identify and escalate risks to meeting targets to the Service Manager
Monitor and respond to risks to clients, staff and the organisation, including incident management and escalation as required
Provide specialist expertise and support to staff managing complex case management issues
Manage a caseload of clients with complex needs
Ensure effective rostering, work allocation and on-call coverage
Promote service user participation, feedback and evaluation
Facilitate meetings as required
Foster a positive, inclusive and constructive team culture
Lead by example in line with TSA’s mission and values
Provide line management, supervision and support to Case Managers
Build strong, productive working relationships within the team
Ensure effective communication systems and staff handover processes
Embed reflective practice to support improved client outcomes
Develop team capability through coaching, mentoring and training
Monitor and support the health, safety and wellbeing of staff
Participate in recruitment processes in collaboration with the Service Manager
Address performance or conduct issues with support from the Service Manager
Review service delivery data, evaluation outcomes and feedback with the team
Support implementation and review of practice models, processes and service improvements
Ensure service delivery data is accurately recorded and maintained
Lead practice development initiatives within the team
Build and maintain strong relationships with local community stakeholders
Report to the Service Manager on progress against internal and external compliance requirements
What you will bring
Minimum Diploma-level qualification community services or in a relevant field
Demonstrated experience supervising and managing staff
Extensive experience working in a relevant field (e.g. AOD, community services, residential care, case management)
What we offer
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
Access to EAP and health & wellness initiatives incl Fitness Passport
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
How to apply
Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration