Grade Level (for internal use):
09The Team: This is a critical role on our North America People Services team, supporting employees across Canada and the United States while providing strategic global support in a forward-thinking environment. Our People Services team members operate across India, Malaysia, the Philippines, and the US, working collaboratively in an agile environment that values operational excellence, continuous improvement, and innovative HR solutions. We are committed to developing best practices and adding significant value through advanced process improvements and cutting-edge technology implementations that shape the future of our broader People function strategy.
Responsibilities and Impact:
Coordinate coverage and scheduling for the North America team, ensuring SLAs and performance goals are consistently met in accordance with regional expectations and business requirements
Provide leadership, coaching, and mentoring to team members to support their career growth and development
Support comprehensive employee life cycle events across Canada and the US, including onboarding, job changes, and offboarding, ensuring full compliance with company policies and country-specific regulations
Enhance the overall People Experience by driving satisfaction through expert guidance and timely resolution of cases, claims, and queries within agreed Service Level Agreements (SLAs)
Identify and implement process improvements and new technologies, support initiatives and change management projects while developing knowledge library articles to support HR policies and procedures
Conduct regular reviews of processes to ensure accuracy and compliance, while monitoring and evaluating third-party systems and relationships
Collaborate with Payroll Services, Benefits, Regional People Advisors, People Relations and other regional stakeholders to resolve complex issues and support business needs
Process and approve data requests in HR systems (Workday, ServiceNow, Equifax) while maintaining records in compliance with federal, state, provincial, and local employment laws
Develop and maintain articles in the Knowledge library to support understanding of HR policies, practices, and procedures for the North America population and the People Services team
Support the People function with additional activities and projects aligned with strategic objectives
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $53,084 to $99,996. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.
What We're Looking For:
Basic Required Qualifications:
3+ years relevant experience in providing HR support for a global organization or across North America
Strong knowledge of employment laws and regulations in North America with demonstrated compliance expertise
Proficiency in HR systems such as Workday, ServiceNow, or similar HRIS platforms
Ability to lead and mentor a team effectively with strong communication and stakeholder management skills
Demonstrated ability to analyze data and provide meaningful recommendations through storytelling
Proven ability to apply discretion and maintain confidentiality in sensitive situations
Strong technical acumen and ability to learn and adopt new tools and technologies in a rapidly developing HR landscape
Additional Preferred Qualifications:
Customer service experience with delivery of SLA-driven metrics and performance standards
Familiarity with AI-driven HR tools or platforms such as automation software, or predictive analytics tools to streamline HR processes
Experience in identifying opportunities for process automation within HR processes using technologies like workflow automation, data integration tools, or reporting platforms to improve efficiency and accuracy
Willingness to stay updated with the latest AI and technology trends in HR to continuously improve processes and strategies
Hybrid: This role requires at least 2 days a week or 9 days a month work from the office.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
-----------------------------------------------------------
HUMRES202.1 - Middle Professional Tier I (EEO Job Group)