G'day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.Â
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.Â
- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
We are looking for an ambitious, high-energy Talent Acquisition Associate to join our global People Team. This is a "boots-on-the-ground" role in Sydney designed for a fresh graduate who is eager to learn the art and science of recruitment in a fast-paced tech environment. You won’t just be "filling seats"—you’ll be a culture ambassador, identifying the next generation of Rocketeers who embody our values: Build Processes to Drive Outcomes, Delight the Customer, Talk Straight, Share the Knowledge, and Think Team.
Joining the ServiceRocket Talent Acquisition (TA) team isn't just about reading resumes; it’s about being the "tour guide" for future Rocketeers. Since ServiceRocket was born in Sydney, the ANZ and APAC regions are the heart of our story.
What you’ll be doing 💪
- Recruiting and Hiring: You willbe in charge of finding top-tier talent for our Crew Member network, internship programs, and full-time Rocketeer roles for our Australian office. Ocassionally, you could be assigned roles for our other offices in the Philippines, Malaysia, and Singapore but this role focuses in the Sydney area. This role will have ownership of the process including role definition, sourcing, screening, interviewing, hiring, offer presentation, and pre-onboarding
- Trusted Advisor to HMs : Acts as a strategic partner to hiring managers for job opening requirements and provides information regarding local talent pool, benchmarking, and other relevant information
- Collaboration & Communication: Partner closely with Resource Management, Workforce Planning, Rocketeer Experience, Marketing, and Revenue Operations to deliver a successful hire experience
- Data & Reporting: Maintain metrics, trackers, dashboards, and reports to provide accurate statuses through our ATS and other tools (Google Suite, Jira, etc
- Third-party provider engagement: Works with vendors for conducting employment background checks; occasionally conducts direct reference checks and other required documentation
- Internship programs and University relations: Creates, supports and maintains college recruiting and career development programs for the region
- Employer Brand Initiatives: Participates and promotes the ServiceRocket brand in events including ACE, fairs, composiums, etc.
What you’ll bring to the table 🧑‍💻
- Recent Graduate: You have recently completed a degree in Human Resources, Psychology, Business, Communications, or a related field
- Growth Mindset: You are hungry to learn. You don’t just want a job; you want a "life experience" that helps you grow professionally and personally
- Natural Communicator: You can "Talk Straight." You are comfortable talking to people from different backgrounds and can articulate ServiceRocket’s mission with passion
- Tech Savvy: You pick up new tools quickly. Experience with G-Suite and an interest in learning recruitment tech (like Lever or LinkedIn) is a plus
- Resilient & Proactive: You don’t wait for instructions. You see a gap and offer to fill it. You handle feedback well and use it to improve your craft.
Your leaders 🤟
You'll be part of the People team, led by our incredible Chief Operations Officer, Colleen. Known for her big smile and a warm, genuine presence, she leads our team with remarkable efficiency and transparency, ensuring we are always aligned and moving forward to provide the best experience for our current and future Rocketeers.
With her and the team, you'll connect with top talent, build strong relationships, and help grow our company — all while developing your own skills and career!