G'day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.Â
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.Â
- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
We are looking for a data-driven, high-impact Talent Acquisition Analyst to join our global People Team. This is a strategic role based in Sydney, designed for an experienced recruitment professional (2–5 years) who has moved beyond the basics and is ready to master the intersection of talent intelligence, process optimization, and high-growth scaling.
You won’t just be "managing a pipeline"—you’ll be a guardian of our global standards and a strategic partner to our leadership. You will play a pivotal role in identifying the next generation of Rocketeers by leveraging data to find those who truly embody our values: Build Processes to Drive Outcomes, Delight the Customer, Talk Straight, Share the Knowledge, and Think Team.
Joining the ServiceRocket Talent Acquisition (TA) team means taking stewardship of a legacy. Since ServiceRocket was born in Sydney, the ANZ and APAC regions remain our most critical heart of operation. As a TA Analyst, you will be the bridge between our heritage and our future, ensuring that as we scale across these regions, we do so with precision, speed, and an unwavering commitment to the Rocketeer experience.
What you’ll be doing 💪
- Recruiting and Hiring: You will be in charge of finding top-tier talent for our Crew Member network, internship programs, and full-time Rocketeer roles for our Australian office. Occasionally, you could be assigned roles for our other offices in the Philippines, Malaysia, and Singapore but this role focuses in the Sydney area. This role will have ownership of the process including role definition, sourcing, screening, interviewing, hiring, offer presentation, and pre-onboarding
- Trusted Advisor to HMs: Acts as a strategic partner to hiring managers for job opening requirements and provides information regarding local talent pool, benchmarking, and other relevant information
- Collaboration & Communication: Partner closely with Resource Management, Workforce Planning, Rocketeer Experience, Marketing, and Revenue Operations to deliver a successful hire experience.Data & Reporting: Maintain metrics, trackers, dashboards, and reports to provide accurate statuses through our ATS and other tools (Google Suite, Jira, etc) - Third-party provider engagement: Works with vendors for conducting employment background checks; occasionally conducts direct reference checks and other required documentation.Internship programs and -- University relations: Creates, supports, and maintains college recruiting and career development programs for the region
- Employer Brand Initiatives: Participates and promotes the ServiceRocket brand in events including ACE, fairs, composiums, etc
- Ad-Hoc Program Support: Contribute to additional talent acquisition or people operations programs and projects as assigned to support business needs
What you’ll bring to the table 🧑‍💻
- Bachelor’s degree in Human Resources, Business Administration, or related field preferredÂ
- Years of Experience: Typically 2-5 years of demonstrated experience in full-cycle Talent Acquisition (TA) or Recruitment Management, with significant experience operating in a strategic lead or SME capacity across multiple APAC countries (Australia and New Zealand required; Southeast Asia experience highly valued)
- Program Leadership: Proven ability to design, develop, and implement scalable, high-volume, and compliant recruitment programs and processes across multi-national environments
- Regional Expertise: Expert knowledge of complex regional recruitment and contingent workforce compliance, including visa processes, accredited employer obligations, and local labor laws across at least two major APAC jurisdictions
- Strategic TA: Deep understanding of market analysis, salary benchmarking, employer branding, and effective use of advanced sourcing techniques and TA technologies (ATS/CRM/HRIS).
Your leaders 🤟
You'll be part of the People team, led by our incredible Chief Operations Officer, Colleen. Known for her big smile and a warm, genuine presence, she leads our team with remarkable efficiency and transparency, ensuring we are always aligned and moving forward to provide the best experience for our current and future Rocketeers.
With her and the team, you'll connect with top talent, build strong relationships, and help grow our company — all while developing your own skills and career!