Systems Administrator

Who are we hiring? 

The Systems Administrator will support engineering and operations teams with a strong understanding of Office 365, Active Directory, and PowerShell automation. They will manage and troubleshoot identity solutions and daily on-prem and cloud AD/Exchange operations across all MSG venues. The role includes improving support quality, enhancing domain services, developing automated ServiceNow service catalogs, and providing Level 2/3 domain, server, and storage support, including operations and change management.

What will you do?  

• Responsible for day-to-day operational support for Domain Services with expectations of enhancing operations process within Identity Management.
• Support and maintain hybrid identity services across on-prem AD and Azure AD/Entra ID, including administration of SSO integrations (SAML, OAuth, OIDC), and management of MFA, Conditional Access, PIM, and identity governance controls.
• Align Domain Services practices with regulatory frameworks (e.g., SOX), conduct audits, and support incident response.
• Develop scripts and workflows using PowerShell, Python, or similar tools to streamline Domain Services operations.
• Participate in continuous improvement initiatives to enhance IAM processes, technology, and automation.
• Responsible for Level 2 and Level 3 support of Domain Services including on-call related Incidents for executives both on-prem and cloud.
• The Systems Administrator will design/engineer and implement Identity automation and intelligence, embracing the opportunities for machine learning and other advanced intelligent platforms to drive outcomes.
• Partners proactively with technology teams and offers support and assistance, to ensure identity services meet security and regulatory requirements.
• Establish and maintain regular, written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Hands-on technical depth enables direct oversight, problem-solving leadership, engineering/design and participation for a complex Identity implementation.
• Responsible for drafting and maintaining documentation related to standards and processes for troubleshooting Knowledge Base retention.

What do you need to succeed? 

• Bachelor’s degree in engineering, computer science or information systems is preferred or equivalent experience.
• 10+ years of enterprise infrastructure operations experience, with the technical depth to troubleshoot identity-related outages and provide advanced support across server and storage environments.
• 3+ years of scripting experience in PowerShell, or Python.
• 5+ years’ experience working at an enterprise level company supporting all infrastructure (server, storage, networking)
• 5+ years of experience with top cloud platforms and identity providers, including Azure, AWS, Google Cloud, Azure AD/Entra ID, and/or Okta.
• Experience working with Microsoft Azure Active Directory and Office365 tools and platforms.
• 3+ years’ experience working with ServiceNow, understanding how to implement and enforce SLAs and other metrics.
• Experience in engineering, designing, deploying, maintaining, and upgrading Microsoft Active Directory (2016 and newer)

Special Requirements:

• Candidate selected may have to travel several times throughout the year to other business locations.
• On-Call rotation with other team members.

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