Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
The SVP Site Reliability Engineering (SRE) & Platform Engineering is a strategic technology leader responsible for driving the vision, strategy, and execution of scalable, resilient, and secure infrastructure platforms. This role oversees the design and operation of core platform services, reliability engineering, observability, and automation across the enterprise. The SVP partners closely with product, engineering, security, and operations teams to ensure high availability, performance, and developer productivity.
Duties and Responsibilities
Strategic Leadership
·Define and execute the long-term strategy for SRE and Platform Engineering aligned with business goals.
·Champion a culture of reliability, scalability, and operational excellence.
·Lead transformation initiatives around cloud-native architectures, DevOps, and infrastructure-as-code.
Platform Engineering
·Own the design, development, and lifecycle of internal platforms that support application teams (e.g., CI/CD pipelines, service mesh, container orchestration, developer portals).
Drive standardization and reusability across platform components to accelerate delivery velocity
Site Reliability Engineering
·Establish and evolve SRE practices including SLIs/SLOs, incident response, postmortems, and chaos engineering.
·Lead efforts to improve system reliability, reduce toil, and automate operational tasks.
Site Reliability Engineering
·Establish and evolve SRE practices including SLIs/SLOs, incident response, postmortems, and chaos engineering.
·Lead efforts to improve system reliability, reduce toil, and automate operational tasks.
Operational Excellence
·Oversee monitoring, alerting, and observability systems to ensure proactive issue detection and resolution.
·Ensure platforms meet compliance, security, and governance requirements in collaboration with InfoSec.
Team Leadership & Development
·Build and mentor high-performing global teams across SRE and Platform Engineering.
·Foster a culture of continuous learning, psychological safety, and innovation.
Collaboration & Stakeholder Engagement
·Partner with Engineering, Product, Security, and Infrastructure teams to align platform capabilities with business needs.
·Communicate strategy, progress, and risks to executive leadership and board-level stakeholders.
- Ability to effectively and accurately convey information to others.
- Performs related duties as assigned by management.
Qualifications and Education Requirements
- 15+ years of experience in engineering leadership roles, with deep expertise in SRE, platform engineering, or infrastructure.
- Proven track record of leading large-scale distributed systems and cloud-native platforms (AWS, Azure, GCP).
- Strong understanding of DevOps, Kubernetes, observability stacks, and automation frameworks.
- Experience managing global teams and operating in regulated environments (e.g., financial services, healthcare).
- Exceptional communication, stakeholder management, and strategic thinking skills.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Skills, Abilities, and Knowledge
- Expertise in infrastructure performance and operational resilience.
- Strong understanding of enterprise architecture and performance optimization.
- Excellent communication and stakeholder engagement skills.
- Strong analytical and decision-making capabilities.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
- High integrity and professionalism in handling confidential data.
- Strategic mindset with hands-on operational execution.
- Self-directed and comfortable working with ambiguity and uncertainty.
- High degree of professional maturity, integrity, ability to maintain confidential data and information.
- High degree of business acumen; strong technical aptitude.
- Strong Microsoft Office skills
Work Environment and Physical Requirements
- Working on-site at assigned office location.
- Regular and punctual attendance adhering to schedule established by leadership.
- Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
- Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
- Sedentary work in a stationary position at a cubicle for prolonged periods of time.
- Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
- Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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