The Role
Reporting to the President, Fresenius Kidney Care, the SVP, Operations will have P&L accountability for the Northeast region of approximately 6,000+ employees, 400+ outpatient clinics, acute and home dialysis programs, with annual revenues of approximately $2 billion. Leading a team of Regional Vice Presidents, the SVP, Operations will be responsible for developing and executing strategic plans, driving operational excellence, efficiency, and high quality, leading through growth and change, and delivering strong P&L financial results.
The SVP, Operations will collaborate with the senior leadership team in attaining defined standards of practice and quality. This role will promote quality care and a safe patient environment corporate-wide by policy/procedures and continuous quality improvement endeavors. The SVP, Operations will understand the balance of driving growth in narrow margins and strict regulatory compliance. The position will drive a culture of compliance, ethics and unquestionable integrity that pervades all levels, functions and every aspect of the business.
The SVP, Operations will take responsibility for the results of the business including operating margin and profit as well as be a driver of key corporate initiatives. This leader will be a builder of high-performance teams, with a strong desire to win in a highly competitive marketplace.
The SVP, Operations is a leader who can inspire teams and drive service excellence across a decentralized healthcare organization. The role will have commercial instincts and external-facing orientation with the ability to grow strategic relationships, particularly physicians and payer contracting entities, integrated delivery networks, and potential acquisition targets.
The SVP, Operations will contribute to the continued successful transformation of FME as the organization responds to healthcare evolution, value-based care and post pandemic labor shortages. The successful candidate will lead and inspire large teams and be responsible for the quality of care provided to patients across all clinics in FKC. This includes maintaining communication with physician partners, medical directors, joint-venture partners and other healthcare providers through ongoing communication, alignment, and fostering long-term relationships at the local and enterprise levels.
The SVP, Operations will be a high-energy individual who is able to drive innovation and growth while delivering operational results in the core dialysis business. This leader will be business minded with a core focus on operational and quality excellence. The SVP, Operations will quickly grasp the key business drivers and cost levers to establish accountability within the management team and will embrace and drive change management.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Directs the growth and profitability of the Northeast region through strategic planning, effective leadership and decisive management ensuring strategies, goals and objectives are in alignment with those of Fresenius Medical Care.
• Develops a strategic plan to advance the company mission and objectives to promote profitability and growth. Implements and executes plans as appropriate.
• Responsible for the overall direction of the Northeast region business, interprets and translates the FME global vision and mission into action plans. Directs the development of short- and long-range objectives, policies, budgets, & operating plans and programs and when approved, oversees the consistent interpretation, implementation and achievement of said goals to ensure plans and programs meet the current and future needs of the company.
• Responsible for all aspects of customer service, management of quality patient care, the marketing of services and disciplined fiscal administration.
• Responsible for achieving maximum return on invested capital. Directs and coordinates the financial and budget activities to fund operations, maximize investments and increase efficiency.
• Approves, revises and implements overall corporate growth strategies and personnel activities, including collaboration on all clinic loss mitigation activities.
• Responsible for the operational organization and management of the Northeast region.
• Oversees operations through oversight, direction and development to ensure efficiency and quality of services provided, and cost-effective management of resources.
• Responsible for leading and conducting regular business and quality review meetings with varied audiences.
• Responsible for the growth and cost efficiency consistent with annual goals and targets.
• Represents the region to its customers, the financial community and the general public. Develops strong relationships with physician practices and facilitates the establishment of strong relationships between medical directors and physicians and the Group VPOs and RVPs.
• Provides direction and oversight to the support functions such as Quality, Education and Finance.
• Drives quality standards by ensuring all ESRD related regulatory requirements are met through the practice of continuous quality improvement and the implementation of the appropriate quality goals and action plans.
• Practices risk management strategies to reduce exposure to litigation and other legal issues.
• Takes the appropriate actions to ensure compliance with all regulatory and company requirements with regard to all aspects including operations, provision of services, finance, physician relationships, quality and personnel management.
• Ensures and promotes the development of the Management team/Succession planning through coaching, training and leadership development; Identifies and develops a successor(s).
• Collaborates with the appropriate Corporate and local groups to ensure the growth of all modalities and Ancillary Services.
• Ensures a strong and vibrant communications process between all managers and staff by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to direct patient care and support staff within the division.
• Performs other related duties as assigned.
• Travel as required
SUPERVISION:
Regional Vice Presidents
EDUCATION AND REQUIRED CREDENTIALS:
Bachelor’s Degree in Healthcare, Business Administration, Finance or Accounting required;
Advanced Degree in Business Administration, Healthcare Administration, Finance or Accounting preferred
EXPERIENCE AND REQUIRED SKILLS:
• At least 8 years’ experience in managing a business and leading large groups within a multi-facility healthcare network.
• Demonstrated leadership competencies and skills for the position, including excellent financial competence, operational excellence, communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.
• Demonstrated management skills necessary to provide leadership in the supervision of Business Unit managers and other personnel and to ensure the delivery of maximum quality care to all patients.