Let’s be #BrilliantTogether
The Client Success team helps clients integrate ISS STOXX Sustainability solutions into their investment and stewardship processes. Guided by our mission of “Providing Sustainability expertise that makes the difference,” the team serves as the day to day hub for client interactions and collaborates closely with Sales, Research, and Product. Client Success specialists deliver expert guidance on our solutions (e.g. Climate, biodiversity, controversial weapons), ensure high quality service, and help clients maximize value from our data.
Success in this role requires a strong interest in sustainable and responsible investing, professional curiosity, and an entrepreneurial mindset. You thrive in a client‑facing environment, communicate effectively with internal partners, and bring professionalism, strong organization, and a solution-oriented approach.
Responsibilities
Proactively monitor and maintain client satisfaction
Manage client inquiries and issue resolution using Salesforce and internal tools
Identify at risk accounts and develop retention plans
Lead virtual and on site client meetings (training, relationship planning, updates)
Help uncover clients with growth potential and surface upsell opportunities
Provide subject matter expertise across ISS Sustainability solutions
Test and provide feedback on upcoming product features
Facilitate interactions between clients and research analysts
Assess client reporting needs and coordinate deliverables
Share market requirements and client feedback with business leaders
Educate clients on key Sustainability developments
Qualifications
~2–5 years of experience in client service or research; exposure to investment management, sustainable/responsible investing, or corporate governance is a plus
Experience with SQL strongly desired
Positive, proactive, client focused mindset with strong attention to detail
Ability to simplify complex topics for diverse audiences
Demonstrated project management skills, including scoping and timeline management
Strong multitasking and prioritization abilities
Excellent organizational and verbal communication skills
Willingness to travel (minimal)
High personal and professional integrity
Compensation: The annualized expected compensation range for this role based in Toronto, ON is $70,000 - $80,000 CAD. The compensation range indicated for this role consists of a base salary and eligibility for an annual discretionary bonus. Bonuses are awarded at the company’s discretion and are not guaranteed. Bonuses may vary based on individual, department, and overall company performance.
Exact compensation may vary based on skills, experience, and level of education.
Vacancy Status: This posting is for a current, open position within ISS STOXX.
#LI-MK1 #Associate #CS
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
ISS Sustainability Solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS Sustainability Solutions also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, our solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.