The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
It is primary responsibility of the Surveillance Shift Manager to oversee the daily operations of their shift to meet company and departmental practices, procedures, and Gaming Commission regulations. The Surveillance Shift Manager will assist in overseeing game protection and security of the guest and employee experience.
THE DAY-TO-DAY:
Supervise the operations of the Surveillance Lead Operators and Operators during their shift; including operation of CCTV equipment, writing and preparing daily reports and logs, and maintaining evidence through dubbing and saving video files. Report equipment repair requests discovered to the technical team.
Responsible for the accuracy, quality, quantity, and documentation of observations during their designated shift. Reviews video and documentation when appropriate, including specific jackpots, guest complaints, potential procedural errors, risk management issues, theft incidents, and variances.
Maintains an extensive understanding of all casino games, including payoffs and game odds, rules, procedures, cheating methods, and advantage play methods, in order to provide necessary training to Operators and maintain Standard Operating Procedures (SOPs). Attend company‐sponsored training classes to assist with department training.
Point of contact with the state Gaming Regulator for cheating and customer complaint incidents and various outside agencies.
Maintains shift schedules and responsibilities for the team to ensure proper coverage.
Performs one‐on‐one meetings with their teams and addresses any concerns or requests; actively employs conflict resolution, resolving any issues between employees.
Ensures the consistency of the Surveillance operation results through enforcement of Surveillance SOPs, administers discipline as appropriate. Assist in the interview process for new hires and promotions.
THE IDEAL CANDIDATE:
2+ Years of Prior Relevant Experience in gaming and/or surveillance experience, including supervisory duties preferred
Experience overseeing surveillance systems and surveillance personnel preferred
Bachelor's Degree preferred
THE PERKS & BENEFITS:
Free meals in our employee dining room
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free parking on shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11826
Pay Range:
The pay range for this role is:
$66,900.00 - $89,200.00This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.
This position is eligible to participate in the Company’s incentive plan.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!