Main Purpose:
• Cover traffic operations to customers and service providers
• Solely responsible for accessing and updating systems and reports
• Coordinate share service and by account support
• Coordinate handling of all issues relating to business operation
Knowledge Skills and Abilities, Key Responsibilities:
Knowledge, Skills and Abilities
- Talented graduate/Minimum 1 year apprenticeship and Supporting experience
- Good command in English, PC literacy
- Ability to be flexible and work to deadlines and under pressure
- Communication skills and numeral literacy are very important
Key Responsibilities
Direct contacts to customers and service providers
Customers:
- Written and verbal contacts with customers.
- Maintain KYC, DDR, daily inventory, import process.
- Handle transit trade and spot deal business.
- Arranging for documents and collection of settlement and payments.
Service providers:
- Checking and arranging service contracts, payments, claims
- Insuring the cargo/transports
- Being in regular contact with shipping agents
- Logistics arrangement including bulk, container, rail, truck, barge, warehouse etc.
- Coordinate to prepare the issuance of shipping documents
- Screen the service provider and report incidents happened
- Conduct Due Diligence check on storage locations
- Ensure the business/commodity/quality are in compliance with customs and local regulations
Coordinate with internal teams
- Commercial ops team, trader, accounting, compliance, legal tax and team
Inspection
- Arranging inspection per company rules, sampling, assaying and umpire of the various products
- Coordinate with warehouse to reconcile the stock position
- Organize stock audit if required
Other supporting part
- Prompt and timely update on operations system and reports
- Use system reports to control the shipment flow/accurate data entry/exposures, evaluate the common issues to save operational cost
- Preparing for all necessary documentation (holding certificates, bank releases, transport documents, due diligences, stock inspection, insurance, invoices etc.)
Key Relationships and Department Overview:
Key Relationships
- External counterparties; including suppliers, receivers and service providers
- Internal: traders, deals desk, finance, credit, accounting, tax, legal teams in shanghai and other offices
Reporting Structure
Reporting to Supporting Ops Head