Support Worker

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Now Hiring: Support Worker

Location: Mt Isa Recovery Centre

Classification: SCHADS Level 3

Employment Type: Full-Time

Are you passionate about empowering people and supporting their recovery journey? Join our team in Mt Isa and make a meaningful impact every day. We’re looking for a compassionate and motivated Support Worker to help create a safe, structured, and participant‑led environment aligned with TSA’s model of care.

Why this role matters

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

About the Role

As a Support Worker, you will play a key role in providing high‑quality, person‑centred support to participants. You’ll help create a welcoming environment, assist with daily activities, and work alongside participants as they engage in their recovery and case plans.

Key Responsibilities

• Provide a warm, responsive first point of contact for participants and address urgent needs.
• Work with senior staff to identify and respond to potential high‑risk situations.
• Facilitate daily programs and activities, including social groups, Spirit Lifter sessions, and information groups.
• Support participants by providing information that helps assess and address their needs and circumstances.
• Build strong, respectful relationships that encourage self‑determination and active participation.
• Assist participants in implementing their case plans in line with TSA’s model of care.
• Conduct activity risk assessments and communicate mitigation strategies to management.
• Maintain clear communication and handovers with staff.
• Perform practical tasks such as light cleaning, preparing rooms, and transporting participants to appointments.
• Maintain accurate and up‑to‑date participant records in accordance with TSA standards.
• Report incidents in required formats.

🎓 Qualifications & Experience

• Certificate or diploma relevant to the role.
• Previous experience in the community services sector and/or on‑the‑job training.
• Current First Aid Certificate.
• Current driver’s licence.
• Current Working with Children Check (Blue Card).

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.
 

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration