About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Support Tools Analyst is responsible for ensuring the efficient operation, continuous optimization, and accurate documentation of support tools used in operative departments. This role is crucial for ensuring that platforms and systems are always operational and optimized, directly impacting operational efficiency, service quality, and employee satisfaction. The Support Tools Analyst acts as a link between operational needs and technological capabilities, ensuring that support strategies are effectively implemented in a global environment, addressing the specific needs of various regions and partners.