Support Technician

We’re excited you’re considering joining a great place to work!

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this Position

Texas Mutual leads the workers' compensation market, and is committed to building a stronger, safer Texas. We are the market leader in Texas because we take care of our policyholders, agents, and injured workers. We strive to provide the best coverage and services to our 70,000 policyholders, and their 1.5 million workers. Our goal is to provide a seamless, best-in-class experience for employers and their workforces. We're looking for people inspired by our mission, values, drive to transform our customers’ experience and digital landscape.

Our Service and Support team plays a critical role in building a positive customer experience by providing executive level support services for all of our employees.
As a Support Technician at Texas Mutual, you will join a talented team of service-driven professionals looking to provide a positive support experience for our employees and in turn drive Texas Mutual’s mission of providing a stable, competitive source of workers’ compensation insurance for Texas employers, acts as the insurer of last resort, and helps to prevent on-the-job injuries and illnesses and minimizes their consequences.

Responsibilities & Qualifications

In this role you will:

• Serve as the initial point of contact for IT related issues and requests

• Perform client hardware and software trouble-shooting and repairs

• Ensure reported issues and requests are documented and resolved in a required period

• Work with second level support to promote issue resolution

• Ensure hardware and software inventory changes are documented

• Contribute to technical knowledge base content and accuracy

• Perform client equipment hardware upgrades and exchanges

• Perform client equipment setups, relocations, and removals

Required qualifications:

• High school diploma or equivalent education, training, or experience

• 2 years of related experience or equivalent education, training, or experience

• Excellent customer service skills

• Technical troubleshooting and critical thinking skills to resolve technical issues promptly

• Strong attention to detail and the ability to multi-task

• Strong written, verbal and organization skills

• Willingness to remain on call, travel, work overtime and on weekends when necessary

Preferred qualifications:

• A+ certification

• 3+ years working in a support center environment

Texas Mutual Pay Transparency

The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.

Base Pay Range: $27.13 - $33.52 Per Hour

Flex-Hybrid Work Environment:

Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:

• Annual performance bonus and merit-based pay increase

• Lifestyle Savings Account ($1,000 per year)

• Automatic 4% employer contribution to retirement plan

• 401k plan with 100% employer match up to 6%

• Student loan repayment matching in 401k plan

• Three weeks’ time off for vacation

• Nine paid holidays and two personal days each year

• Day one health, Rx, vision and dental insurance

• Life and disability insurance

• Flexible spending account

• Pet insurance and pet Rx discounts

• Free on-site gym, fitness classes, and health and wellness resources

• Free identity theft protection

• Free student loan repayment and refinancing consultation

• Professional development and tuition reimbursement

• Employee referral bonus

• Free onsite snacks