HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the HomeMade team.
About HomeMade
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
About the role
An exciting opportunity exists to join our team as a Customer Support Team Lead , helping older Australians live the life they want.
Reporting directly to the Contact Centre Manager, you will be working closely with our customer support team to enable them to deliver personal, friendly, high-quality service experience to our customers.
As the Support Team Lead, you will play a pivotal role in supporting our team and ensuring the continuous improvement of our customer experience. This position requires a high performer with a passion for driving efficiency and delivering exceptional support to our team and customer